We are excited to announce we are releasing some new capabilities associated with Humanforce Talent’s Indeed Apply solution, supporting Indeed’s Disposition Sync and the identification of EEO questions (US Only) for clients using Indeed Apply.

We’ve also expanded the existing partnership between Humanforce and WalkMe, bringing the WalkMe product into the Humanforce Talent solution to power in-platform announcements and user flows.

In addition, we’ve released a number of performance improvements, focusing on the Employer Comms Inbox and Talent Community Careers pages, as well as several UI improvements to the display of various platform components.

Let’s dive into the details!

Indeed Apply Disposition Sync 

We have released a companion feature to the existing Indeed Apply integration functionality. As a result of this change, existing customers utilising Indeed Apply have been advised that the processing of candidate information for Indeed Apply applications will change slightly. 

When candidates apply to jobs posted on Humanforce Talent using Indeed Apply, Humanforce Talent will now sync the candidate status with Indeed through a process known as ‘Disposition Sync’.  

All Humanforce Talent statuses will be mapped to a corresponding Indeed Disposition Sync status, allowing for any status move occurring in relation to Indeed Apply candidates within Humanforce Talent to be reflected in Indeed. Apart from the status, only an Indeed ID will be transferred to Indeed, no other PII or candidate application information will be used. 

The use of the Indeed Integration is at all times governed by Indeed’s terms of service, Indeed’s cookie policy, and privacy policy. Disposition Data will be transferred to Indeed as data controller in accordance with Indeed’s privacy policy and Humanforce customers are assured that application data processed through Humanforce Talent’s integration with Indeed Apply, will only be relayed back to Indeed, and continues to adhere to existing Humanforce customer data protection policies. 

Humanforce Talent customers utilising Indeed Apply can gain greater application tracking capability from Indeed, empowering talent attraction teams with greater candidate intelligence and insight.  

This new capability can be applied automatically when enabling Indeed Apply for Humanforce customers, so there is no requirement for customers to activate or perform any configuration.  

If you would like to opt-out of this element of the Indeed Apply solution for any reason, simply mention this to your account manager when requesting the Indeed Apply feature, or contact support@livehire.com. 

Indeed Apply EEO Question Config - US Job Posts Only

Sticking with the Indeed theme, we have also released additional capabilities associated with categorising application questions, to allow these questions to be treated appropriately by Indeed when utilising Indeed Apply screener questions. 

Indeed Apply currently supports the ability to pass configured job application questions associated with a job vacancy to Indeed, to be displayed for candidates electing to utilise the Indeed Apply functionality. This new capability allows for these application questions to be categorised as Equal Employment Opportunity (EEO) questions, which allows Indeed to display them within a distinct EEO section of the Indeed Apply flow. Note that this flow is only currently relevant for jobs that are posted to the US.

This new configuration option is accessible within the job application question templates page, within Admin Console, for appropriately permissioned users. When Adding or Editing a question, users will now see a new configuration item labelled ‘Is this a demographic question?’.

We strongly recommend that our US clients, and other clients who may post jobs to the US review their application question configuration, as Indeed have indicated their intent to monitor job posts to the US, to ensure EEO questions are appropriately configured. 

While only relevant for Indeed Apply posts to the US for the time being, we do encourage all clients to review their application questions, and update this setting where relevant. This will ensure that any future jobs posted to the US, and utilising Indeed Apply, are treated appropriately, as well as allowing us to immediately provide this capability, should Indeed expand this to other territories.

WalkMe in Humanforce Talent

After market testing, Humanforce renewed our partnership with WalkMe to deliver in-product content. As a result, WalkMe has now replaced AppCues in the Humanforce Talent solution to power in-platform announcements and dynamic user flows, such as our recent announcement of the Humanforce Talent Customer Community Session.

In concert with this changeover, and in light of feedback from platform users, we have also condensed the number of informational user flows found throughout the system. All related information is still available in our Employer help centre, and we’ll continue to listen to the feedback from our users to drive towards the perfect balance for in-platform guidance. 

Performance Improvements - Comms and Careers

In addition to feature development, the Humanforce Talent team have recently been focused on two key areas of the platform where we’ve noted the potential for substantial performance improvements; The Employer Comms inbox and Talent Community Careers pages.

Optimisations have been made to the loading of inbox counts and messages, with additional optimisations made within the Teams section of the inbox. These changes are expected to lead to improved performance and faster load times within the inbox, and when opening profiles from the inbox.

Additionally, optimisations have been made to the Talent Community Careers page, both to improve loading times, and to ensure a high level of resiliency. We’re continuing to work on some additional changes in this area, to further improve performance, which we’re looking to roll out over the coming months.

UI Display Improvements

We’ve resolved some key items raised by users and our internal teams, relating to the display of several elements within the UI.

Feedback indicated that some candidates were having issues accessing their submitted applications from their Talent profile to edit their applications for clients with this configuration. We’ve corrected a display issue for these applications which were related to applications where candidates were not required to answer any application questions.

Additionally, we resolved a formatting display issues initially reported by our internal teams where some custom question filters were displaying with visible HTML markup.

Finally, we’ve resolved a display inconsistency in our Offer Approvals Emails, where some offer content fields shown as a preview in the emails could be inconsistent, due to specific field configurations within the offer card.

We are excited to announce that we have now released an update to our Humanforce Talent Indeed Apply integration, helping deliver greater insights for HR talent acquisition teams.

🔥  What’s New?

We have updated the existing Indeed Apply integration functionality. As a result of this change, customers are advised that the processing of candidate information for Indeed Apply applications will change slightly.

When candidates apply to jobs posted on Humanforce Talent using Indeed Apply, Humanforce Talent will now sync the candidate status with Indeed through a process known as ‘Disposition Sync’.

All Humanforce Talent statuses will be mapped to a corresponding Indeed Disposition Sync status, allowing for any status move occurring in relation to Indeed Apply candidates within Humanforce Talent to be reflected in Indeed. Apart from the status, only an Indeed ID will be transferred to Indeed, no other PII or candidate application information will be used.

The use of the Indeed Integration is at all times governed by Indeed’s terms of service, Indeed’s cookie policy, and privacy policy. Disposition Data will be transferred to Indeed as data controller in accordance with Indeed’s privacy policy and Humanforce customers are assured that application data processed through Humanforce Talent’s integration with Indeed Apply, will only be relayed back to Indeed, and continues to adhere to existing Humanforce customer data protection policies.

⭐️  Why It Matters

Humanforce Talent customer utilising Indeed Apply can gain greater application tracking capability from Indeed, empowering talent attraction teams with greater candidate intelligence and insight.

🏁  Next Steps

This new capability will be applied automatically to Humanforce customers utilising Indeed Apply, so there is no requirement for customers to activate or perform any configuration.

If you would like to opt-out of this element of the Indeed Apply solution for any reason, please email support@livehire.com.

We are pleased to announce we are releasing the first round of rebranding changes for the Humanforce Talent platform, taking on the Humanforce Talent name, and implementing a new design that aligns with with the broader Humanforce suite. Whist the design and name change is new, we have not altered any of the navigation and operational procedures users are already familiar with. 

In addition, we’ve released some new enhancements to streamline the process of inviting candidates to checks and assessments through Humanforce Talent. We have also upgraded additional elements of the Humanforce Talent infrastructure and front end. These enhancements will help you better access the tools you need to manage your environment more effectively.

Let’s dive into the details!

Humanforce Talent Rebrand

Employer and Candidate experiences

From March 24th, we are introducing rebranding changes. We will commence removing LiveHire and updating it with the Humanforce Talent name and logo across both the Employer and Candidate experiences. Customers and candidates, can expect to see:

• The LiveHire logo replaced by the Humanforce Talent logo 
• Fonts and colour palettes will now mirror Humanforce branding 
• References to "LiveHire" will commence being replaced by "Humanforce Talent" 

Once again, these changes are currently purely aesthetic in nature. No changes have been made to URLs, APIs or email domains. Access to the platform and its function will continue as normal during this changeover.

We are making this change now in order to:

• Maintain a superior and consistent experience for customers.  
• Strengthen and unify the HCM suite under one Humanforce brand, thereby allowing customers to better understand the Humanforce HCM suite.  
• Align people, systems, and ways of working into a unified approach.

Before	After

For additional information, please refer to our FAQ article.

Automatically invite candidates to Checks at Status Change

Job Vacancy Details > Checks and Assessments 

We’ve released the ability for users to configure a check package to be automatically sent to candidates when they are moved into a status within the Recruitment Process.

This functionality will be available to all clients utilising native Checks integrations, and can be configured from the Checks and Assessments tab within the Job Vacancy Details section of your jobs.

Simply select the Check package, check the automatically send candidates an invite checkbox, and then select the desired status in your recruitment process. When candidates are status changed into this status, they will immediately be sent the configured check package.

Automatically invite candidates to Assessments at Status Change

Job Vacancy Details > Checks and Assessments 

We’ve released the ability for users to configure an assessment package to be automatically sent to candidates when they are moved into a status within the Recruitment Process.

This functionality will be available to all clients utilising native Assessment integrations, and can be configured from the Checks and Assessments tab within the Job Vacancy Details section of your jobs. This change supports clients whose use cases for Assessment integrations were not already support by the ability to embed assessments into the application flow. These two capabilities will now both be available, with clients able to utilise either option when configuring their job vacancies.

To utilise the new functionality, simply select the Assessment package, check the automatically send candidates an invite checkbox, and then select the desired status in your recruitment process. When candidates are status changed into this status, they will immediately be sent the configured assessment package. You will notice that when this option is selected, the option for including the assessment in the application process is disabled.

Infrastructure upgrades 

We have upgraded additional infrastructure components across the LiveHire platform. These upgrades aim to enhance the user experience with improved platform stability and faster load times for the below areas:

• Offer Integrations
• Assessments
• Utilities Logging

Front End upgrade - Offer Management

We have upgraded the technology that underpins our Offer Management UI. This upgrade aims to improve the stability and load times of this page, and also unlocks our ability to utilise this front end tech for new and greater functional improvements within the product.

We are excited to announce the first Humanforce Talent update of 2025, also known as LiveHire for our customers. In this update, we have enabled self-serve capabilities for all our customers globally. We have also addressed several accessibility issues identified in our recent audit, improved our Open API support for integrated checks providers, and upgraded the LiveHire infrastructure. These enhancements will help you better access the tools you need to manage your environments more effectively. We have also improved the email response handler, ensuring that interactions between candidates and employers remain easy and frictionless.

Let’s dive into the details!

Self-service platform configurations

Admin Console > Templates 

We have expanded access to the self-service feature for job vacancies, applications, offers, and answer set configurations to all customers globally. Initially, these features were released with restricted access, allowing us to enable them selectively for a limited group of clients.

With their proven success in production, we have now updated the default security permissions for the Admin role, granting all Admin users access to these features. This enables administrators to self-service and create templates directly within platform configurations.

Checks Open API

As we continue improving the Checks API integration experience for our integrated checks providers, we have updated the administration process for our internal teams responsible for configuring these providers. Within the Admin site, we have added a new section to the Checks configuration screen, allowing our internal teams to add new providers and manage packages for existing providers. This new addition will enable a much faster turnaround for requests to manage check packages where providers may not be able to provide endpoints to retrieve configured packages for their integrations. 

Improved Email Response Handler 

Historically, candidates have responded directly to several platform emails that do not originate from an employer user. As a result, these responses do not form part of a conversation with the employer. Instead, these emails are received by the Support team, which then has to either respond to and redirect the candidate or forward their communication to the appropriate recipient.

We have now expanded the capabilities of our Email Response Handler. It will automatically extract the relevant parties and message content from a candidate's response to these types of emails and direct the response to the inbox of the appropriate Talent Community.

This improvement allows our Support team to focus on more relevant support issues and continue to update and grow our knowledge base. It also enables clients to respond adequately to candidates who reach out to them after receiving platform notifications.  

Candidate Street Address value

We have implemented a new requirement to better support candidates' adoption of street address inputs. Candidates will now need to re-enter their address if the address associated with their profile does not have a Street Address value in order to progress with their application.

This adjustment aims to address two common scenarios:

1. Candidates with existing accounts that currently lack a street address.

2. Candidates whose address has been extracted by the CV Parser, but this address does not include a Street Address. 

 Accessibility Improvements - Improved candidate application and profile experience

We have improved site accessibility to enhance the experience for candidates with accessibility needs, following the WCAG 2.2 Guidelines.

These enhancements create a more consistent and accessible experience for buttons, checkboxes, labels, auto-suggest content, expanding content, and option controls, ensuring that candidates can effectively utilise assistive technologies throughout their experience.

Infrastructure upgrades 

We have recently upgraded several infrastructure components across the LiveHire platform, and more component upgrades are planned before the end of February. These upgrades aim to enhance the user experience with improved platform stability and faster load times for the below areas

Submissions 

Events 

Document Converter 

Job Publisher 

Admin Console 

Careers 

Privacy pages

Bookings 

Checks 

Reporting 

Integration Systems