We are excited to announce the first Humanforce Talent update of 2025, also known as LiveHire for our customers. In this update, we have enabled self-serve capabilities for all our customers globally. We have also addressed several accessibility issues identified in our recent audit, improved our Open API support for integrated checks providers, and upgraded the LiveHire infrastructure. These enhancements will help you better access the tools you need to manage your environments more effectively. We have also improved the email response handler, ensuring that interactions between candidates and employers remain easy and frictionless.

Let’s dive into the details!

Self-service platform configurations

Admin Console > Templates 

We have expanded access to the self-service feature for job vacancies, applications, offers, and answer set configurations to all customers globally. Initially, these features were released with restricted access, allowing us to enable them selectively for a limited group of clients.

With their proven success in production, we have now updated the default security permissions for the Admin role, granting all Admin users access to these features. This enables administrators to self-service and create templates directly within platform configurations.

Checks Open API

As we continue improving the Checks API integration experience for our integrated checks providers, we have updated the administration process for our internal teams responsible for configuring these providers. Within the Admin site, we have added a new section to the Checks configuration screen, allowing our internal teams to add new providers and manage packages for existing providers. This new addition will enable a much faster turnaround for requests to manage check packages where providers may not be able to provide endpoints to retrieve configured packages for their integrations. 

Improved Email Response Handler 

Historically, candidates have responded directly to several platform emails that do not originate from an employer user. As a result, these responses do not form part of a conversation with the employer. Instead, these emails are received by the Support team, which then has to either respond to and redirect the candidate or forward their communication to the appropriate recipient.

We have now expanded the capabilities of our Email Response Handler. It will automatically extract the relevant parties and message content from a candidate's response to these types of emails and direct the response to the inbox of the appropriate Talent Community.

This improvement allows our Support team to focus on more relevant support issues and continue to update and grow our knowledge base. It also enables clients to respond adequately to candidates who reach out to them after receiving platform notifications.  

Candidate Street Address value

We have implemented a new requirement to better support candidates' adoption of street address inputs. Candidates will now need to re-enter their address if the address associated with their profile does not have a Street Address value in order to progress with their application.

This adjustment aims to address two common scenarios:

1. Candidates with existing accounts that currently lack a street address.

2. Candidates whose address has been extracted by the CV Parser, but this address does not include a Street Address. 

 Accessibility Improvements - Improved candidate application and profile experience

We have improved site accessibility to enhance the experience for candidates with accessibility needs, following the WCAG 2.2 Guidelines.

These enhancements create a more consistent and accessible experience for buttons, checkboxes, labels, auto-suggest content, expanding content, and option controls, ensuring that candidates can effectively utilise assistive technologies throughout their experience.

Infrastructure upgrades 

We have recently upgraded several infrastructure components across the LiveHire platform, and more component upgrades are planned before the end of February. These upgrades aim to enhance the user experience with improved platform stability and faster load times for the below areas

Submissions 

Events 

Document Converter 

Job Publisher 

Admin Console 

Careers 

Privacy pages

Bookings 

Checks 

Reporting 

Integration Systems