2025 was a year showcasing cutting-edge innovations in the Work app that strengthened communication, improved scheduling clarity, enhanced compliance, and delivered smoother, everyday workforce management for both employees and managers.

Across scheduling, time capture, team visibility, communication, and compliance, the Work App reached new levels of usability and impact, helping organisations work smarter and teams stay connected, productive, and informed.

It was also a milestone year for an ever increasing number of our Work app users, many who have recently transitioned over from the pre-existing Humanforce (legacy) app (sometimes referred to as the ‘Classic’ app), and begun enjoying a faster, more modern and powerful mobile workforce management experience; we are delighted to see our Android and iOS Work app ratings rocketing up to 4.7/5 this year!

If you are still using the Humanforce (legacy) app – transition to Work app today!

Upgrade to Work app today

Now, let’s dive into the Work app development highlights.

Scheduling

2025 saw major enhancements to day-to-day schedule usability, making shift information clearer and easier to act on. Users benefited from expanded shift detail screens, improved UI readability, and net shift hours visible at a glance. These refinements give employees deeper shift insight while helping managers reduce miscommunication and speed up scheduling workflows.  

Calendar Sync 

Shift Consent

Another major milestone of 2025, Shift Consent introduced a compliance-first process for capturing employee agreement to shift changes or newly added shifts.

With configurable templates, rich-text messaging, and automatic matching based on shift type and award profile, Shift Consent helps:

•    Organisations stay compliant with industry and labour award obligations.

•    Managers boost flexibility and transparency by registering shift approvals, cutting admin load, and clarifying shift and pay details. 

•    Employees gain transparency around changes to their shifts and pay conditions.

Shift Consent supports pay accuracy, auditability, labour cost control, and flexible workforce planning. 

Shift Bidding

Shift bidding became simpler and more intuitive with a streamlined withdrawal process, including confirmation prompts and updated language that guide employees cleanly back to their schedule. These improvements reduce errors, cut down manager follow-up, and support smoother shift coverage cycles. 

Team View

One of 2025’s standout features, Team View introduced a new level of real-time team transparency. When enabled, Employees can now instantly see who they’re working with, including colleagues’ roles, locations, departments, and shift times.

This benefits:

•    Employees, who gain clarity, confidence and can coordinate swaps or handovers more easily.

•    Managers, who can understand staffing coverage at a glance, even without full Attendance access.

•    Organisations, which reduce confusion, printed rosters, and compliance risks.

Team View strengthens team cohesion, accelerates shift coverage, and boosts workforce productivity. 

Availability

Permission-based logic now ensures the Availability screen only appears for users who can manage availability. This reduces confusion and declutters the interface, especially useful for large, mixed-permission teams. 

Clocking

Clocking became faster, more precise, and more reliable throughout 2025. Enhancements included:

•    Improved geofence accuracy and speed for smoother, more dependable clock-ins.

•    Offline status clarity, replacing error messages with accurate status indicators.

•    Bug fixes to eliminate countdown errors, resolve shift transfer issues, and improve data consistency.

These improvements strengthen compliance, boost employee trust, and reduce manager intervention. 

Earnings

A series of upgrades expanded earnings transparency for employees. Highlights included:

•    Clearer “Payable Hours” display, excluding unpaid breaks.

•    Timesheet cards showing net hours for quick insight.

•    Access to full timesheet history directly from the Earnings screen, giving employees greater visibility into worked hours and pay outcomes.

The result: more confident, informed employees and fewer pay-related queries. 

Messaging & Communications

A defining release of the year, Messaging transformed how teams communicate. The new communication experience delivered:

•    Direct & group chat, replacing fragmented communication channels.

•    Rich multimedia sharing, including GIFs, images, videos, documents, and URL previews.

•    Embedded messaging, enabling shift context to flow directly into conversations.

•    Advanced filters & permissions, supporting safe, targeted, high-quality communication.

Messaging now acts as the connective tissue of workforce operations, reducing confusion, strengthening engagement, and enabling faster action where work happens: within the schedule itself. 

Manager – Timesheets

2025 delivered significant timesheet enhancements. The introduction of Multi-Level Timesheet Approval added an extra layer of control and compliance confidence, supporting organisations with more complex payroll workflows. Managers can now pre-authorise timesheets before final approval, improving accuracy and minimising payroll risk.

Additional fixes ensured proper enforcement of permissions, more reliable editing behaviour, and control over ending active timesheets—all strengthening the end-to-end timesheet cycle.

Looking ahead to 2026  

Across 2025, with major releases such as Messaging, Calendar Sync, Team View, and Shift Consent, Humanforce Work App advanced communications, strengthened compliance, simplified scheduling, enhanced earnings clarity, and helped improved team coordination. 

With a wave of new employee-centric development slated for the new year, designed to help employers and employees make work easier and life better, anytime, anywhere, we are excited about continuing to empower frontline workforces into the future. 

We're excited to announce Humanforce Work App Version 1.24, which includes improvements in key mobile workforce management areas such as the introduction of timesheet pre-authorisation, and minor updates to leave requests and timesheet editing.

Release Schedule

iOS and Android Work app v1.24 release is expected to be available in the week of 8 Dec 2025.

Timesheet Pre-Authorisation

Manager > Timesheets

We’re excited to announce the release of Multi-Level Timesheet Approval in Humanforce Work app. Through this optional pre-authorisation feature, timesheets can now go through two levels of approval before payroll is finalised, providing an extra safeguard for compliance, payroll accuracy, and workforce management efficiency.  

Managers will now be able to pre-authorise a timesheet (where configured in the employee’s clock-in settings, with appropriate access level permissions) before final authorisation is carried out.

To enable and configure it simply follow the guidance information in our Help article

Mobile detail:  Follow these steps to pre-authorise timesheets in the Work app.

 

Clocking Improvements

Clocking

Transfer Shift Fix: We’ve resolved an issue where shift type was showing leave type shifts during transfer (Android).

Status Display: Clocking status screen now correctly displays "Offline" instead of generic error messages during network timeouts (Android).

Leave Management Improvements

Schedule > Leave

Leave Request Enhancements:  Leave hours source type is now retained when editing existing requests, making it easier to modify leave without re-entering information (iOS and Android).

Date Selection Fix: Resolved issue where end date could not be changed to match start date after editing a leave request (Android).

Timesheet Improvements

Earnings > Timesheets

Timesheet Editing Fixes:

• Resolved issue where locked timesheets could be modified (Android)
• Fixed invalid shift break error when adding manual timesheets (iOS)

General UI and Performance Improvements

Login Experience: Removed splash screen and updated text on login screen for a streamlined login experience (iOS and Android).

Additional Improvements: Various small bug fixes to enhance your overall experience with the Humanforce Work App. 

We're excited to announce Humanforce Work App Version 1.23, which includes improvements in key mobile workforce management areas such as clocking enhancements, and general performance improvements.

Release Schedule

iOS and Android Work app v1.23 release is expected to be available in the week of 24th November 2025.

Clocking

Location Accuracy Improvements

Clocking

Clocking in now provides enhanced accuracy and speed for users with geo-fence enabled, especially when connected via cellular networks.  This minimises delays and ensures reliable geofence validation.

Improved Performance

We've improved the speed of clocking in, making the process faster and more responsive for all users. We’ve also resolved an issue with showing the countdown to an upcoming shift on the Clocking screen (iOS).

Timesheet

Timesheet Management Fixes

Manager > Timesheets

Resolved issues with timesheet editing including event and area fields clearing unexpectedly and proper enforcement of locked timesheet controls. Times can now be edited correctly when authorisation permissions allow.

Messaging

Messages

We've removed the 'beta' label on chat and resolved several minor issues including the display of profile images, ensuring a more polished and reliable chat experience. We've also increased the minimum Work app version for chat to v1.21.

General UI and Performance Improvements

Bank Account Settings

Profile > Personal details > Bank details

For HR-Integrated customers, bank account editing has been disabled in the mobile app and the bank details section will now redirect users to Humanforce HR for updates to bank details.

Enhanced Feedback

Profile > Help us improve

We've updated the in-app feedback form to add a rating and made the form more specific so users know exactly what to provide when submitting feedback, making it easier to share your thoughts and help us improve.

Additional Improvements

Resolved QR code screen resolution issues (Android) and updated error messages displayed when leave source hours are missing (Android) and for unavailability submissions with minimum notice periods (iOS).

Managing work schedules just got easier! Introducing Work app Calendar Sync, an exciting new way employees can manage their work and personal commitments in the one calendar, made easy through the synchronising of rostered shifts with their personal calendar.

Deliver seamless employee calendar management, generate faster shift coverage and greater employee engagement today.

Let’s dive in...

🔥 What’s New?

Calendar Sync delivers the following new schedule management features for employees.

• Calendar Sync: Export your confirmed shifts to your native mobile calendar app (e.g. Google Calendar, Apple Calendar).
• Automatic updates: Any published shift changes or cancellations are updated in your calendar.
• Calendar link sharing: Share your work calendar of confirmed shifts with other people via URL link.
• Flexible preferences: Choose which calendar you’d like to sync with and manage it directly in your calendar settings.

⭐️ Why It Matters

By making shift management even easier for employees, it’s a win-win for both employees and managers.

• For employees: No more mental juggling between shifts and personal events - your entire schedule is now in one place. Stay organised, received reminders from your preferred calendar app, and improve work-life balance.
• For managers: Reduce missed shifts and last-minute confusion. By giving employees greater visibility and flexibility, you empower them to show up prepared and stay engaged.

🏁 Getting Started  

Getting started is easy. Simply follow the instructions detailed in our Help article. For more information contact your Humanforce representative today.

We’re thrilled to unveil Messaging in Humanforce Work app and Cloud Workforce Management (WFM)!

Designed to cut communication chaos, connect teams, and drive productivity, Messaging makes communication effortless, engaging, and drives real action.

Let’s dive into the details.

🔥 What’s New?

We’ve enhanced the ability for managers to better connect with employees.  As an optional upgrade from our existing messages feature, it is purpose-built for today’s workforce.

Experience powerful messaging capabilities such as:

• Direct & Group Messaging: perform 1:1 chats and group chats with distributed workforce teams.
• Rich Multimedia Sharing: Share emojis, GIFs, images, videos, document attachments, and URL links with previews—far beyond simple text messaging.
• Embedded messaging: Start or access chats directly from within the Schedule screen and have critical shift and availability details automatically embedded within the message to ensure clearer context and close shift coverage quickly.
• Advanced Filters & Permissions: Target messages by region, location, department, role, or pay company, filter harmful language and control who can send and receive messages based on detailed access permissions.

With enhanced functionality, Messaging in Work app and WFM is an optional enhancement for our existing employee messaging platform.

Messaging is only available on our new Work app and not available on our legacy workforce management app ‘Humanforce (Legacy) app’.

⭐️ Why it matters

Messaging is designed to enhance workforce communication and collaboration between employers, their teams and targeted workforce groups.

• Ignite Engagement: Reach the right team members at the right time and share vital information.
• Drive action, fast: Communicate directly with your team where you already manage shifts to drive productivity.
• Protect communications: Centralise employee communications in one spot and avoid sensitive information sprawl on various communication channels.
• Share more, search less: With a rich set of information accessible anytime, anywhere for employees, share documents, links and images and more.
• Foster a respectful culture: Safeguard communications with intelligent moderation that filters harmful language and nurtures culture.

🏁 Getting Started 

Ready to level up communications? Log a customer support ticket in Humanforce Help to get started. Once unlocked, activating the new messaging tool is a breeze. Simply follow our step by step guidance here.

For more details on Chat in Humanforce Workforce Management read our overview article.

We’re excited to introduce the latest some significant updates to the Humanforce Work App, designed to make managing work simpler, clearer, and more connected for both managers and employees.

These new releases deliver enhanced employee communications, timesheet management, earnings visibility, and schedule clarity - alongside fixes and performance improvements across both iOS and Android.

Let's dive into the highlights...

Version 1.22

Release date: commencing early September 2025

Calendar Sync 

Profile > Calendar settings

We've introduced Calendar Sync that allows users to synchronise their shifts with a calendar on their device, for better work-life coordination. Designed to deliver seamless employee calendar management, generate faster shift coverage and greater employee engagement today, employees can now enjoy automatic calendar sync updates, calendar link sharing, and flexibly syncing across preferred calendars.

To get started follow the instructions in this Help article.

Manager Timesheet Management 

Manager > Timesheets

Managers now have more control directly within the Work App, including the ability to end active timesheets. This improves oversight and reduces errors from incomplete timesheets.

Earnings Screen

Earnings

The "Total hours" label on the Earnings screen has been updated to reflect "Payable Hours", which does not include unpaid breaks. Timesheet cards also now show net hours.

General Fixes

iOS Minimum Version: The minimum supported iOS version has been updated to iOS 15. By updating to a newer iOS version, we're able to use the latest Apple technologies to make the app's interface load more quickly and use less storage space on your device.

Schedule screen: The schedule screen will now load 31 days instead of just one week when the user expands to month view, providing a more comprehensive view of their schedule.

For the complete details on the Work app - v1.22 release access this Help article.

Version 1.21

Release date: Week commencing 21 July 2025

Messaging

Messages > Chat

Messaging is now available in the Work App as a beta release. Designed to cut communication chaos, connect teams, and drive productivity, Messaging makes communication effortless, engaging, and drives real action through enhanced communications. Employees can now perform direct and group messaging, rich multi-media sharing, embedded messaging in the Schedule screen, and advanced permissions and filtering.

To enable and set up this feature, please log a support ticket and follow the instructions in this Help article.  

Enhanced Earnings details

Earnings

We’ve redesigned and expanded the Earnings screen to give employees more clarity and insight into their work history and pay.  Users can now access their full timesheet history from the Earnings screen, view updated Earnings and Payslip screens with improved readability, and see pre-tax earnings on authorised timesheets where permissions allow. Employees now gain better control and understanding of hours worked and pay received.

Notification Updates 

Messages > Notifications

Employees can stay on top of what matters most with the following new notification updates:

• Customisable Unread Messages: Users now have the option to enable "show unread messages by default" for better visibility of new communications.
• Individual Notification Deletion: You can now delete individual notification messages, giving you more control over your inbox.

General Fixes

• Resolved issues where attachments were not displayed against leave requests in Manager Approvals.
• Fixed cases where the Clocking screen did not refresh after an auto clock-out overnight when the app remained open in the background. This should resolve ‘invalid access’ error on clocking.
• Addressed an issue where users could authorise their own timesheets regardless of their assigned permissions.
• Added the ability for an employee to view manager comments on approved leave requests in the employee view.
• Resolved an issue with stale data in QR code for logging into kiosks for some users.

Android: 

• Users will no longer encounter app crashes occurring in the PIN screen when resuming the app from the background after a long period.
• We have also fixed duplicate entries displayed in Employee Search results for Managers.
• We have also addressed the issue of the Manager Attendance screen only showing a maximum of 20 employees. It now correctly loads all employees.
• We have fixed an issue with handling multiple default leave hour periods when "Allow Advanced Leave Requests" is disabled. Users who are rostered to multiple shifts in a day will now correctly see these shifts displayed in a leave request where leave hours are sourced from the roster.

iOS:

• Users will no longer encounter an error message when opening payslips, and we have resolved an issue where attachments containing images were not working correctly on iOS 18.
• We have also fixed an issue where managers previously couldn't view timesheet comments unless the "allow editing of comments" permission was enabled.

For the complete details on the Work app - v1.21 release access this Help article.

We’re excited to announce Humanforce Work App. Version 1.20, which includes improvements in key mobile workforce management areas such as the addition of a new Team View screen, and updates to Schedule, Clocking and general performance improvements.

Release Schedule

• iOS and Android Work app v1.20 release is expected to be available in the week of 12th May 2025.

Team View – New Feature

Schedule > Team View

We’re excited to introduce Team View — a new way for employees to quickly and easily see who they are working with each day.

Accessible only when permissions have been enabled by assigned administrator/s, Team View displays employees working at the same location and department. 

Team View provides greater visibility across teams for employees so that they can be encouraged to pick up additional shifts with colleagues, and also increasing overall workforce productivity.

Schedule Screen Improvements

We are excited to share some Schedule screen improvements that will assist by delivering greater usability, efficiency, and clarity, ensuring a more intuitive and productive experience for all users each day. 

• Expanded Shift Detail Screens: Shift Detail Screens now include additional fields such as shift type, event location, comments, and custom roster data. This provides users with comprehensive information at a glance, enabling better-informed decision-making.
• Improved User Interface & Clarity: The Shift cards and Calendar UI have been updated to enhance readability. This ensures users can quickly identify the current day and navigate their schedules more efficiently.
• Net Shift Hours: Net Shift Hours are now displayed directly on shift tiles, eliminating the need for additional clicks and saving time during shift management.
• Shift Bid Withdrawal Process: Withdrawing from a shift bid now triggers a confirmation popup and updated bid language. Users are automatically redirected back to the Schedule screen afterward, streamlining the process and minimising disruptions to workflow.
• Schedule Screen Fix: A previous issue causing the Schedule screen to display only the current day’s data by default has been resolved (Android devices). Users can now seamlessly access and review schedules for any date without manual adjustments.
• iOS-Specific Calendar Sync: iOS users will experience smoother navigation thanks to improved synchronisation between the calendar view and the bottom day view. This ensures consistent data display and a more intuitive interface.
• Visual Clarity for Non-Working Days: Grey/Black Out tiles, which indicate non-working days, are now displayed outside of the Leave section. This update provides clearer visual differentiation between leave days and other types of non-working days, reducing confusion.
• Permission-Based Availability Screen: The availability screen will now be hidden for users without permission to manage availability This ensures a clutter-free interface and reduces confusion for users without access to set availability.

Clocking Enhancements

• Location Accuracy Improvements: Clocking in now provides enhanced accuracy for users with geo-fence enabled, ensuring precise location capture when starting work. This minimises errors and ensures compliance with location-based shift requirements.

General UI and Performance Improvements

• Leave Request Permissions: The 'Allow Advanced Leave Requests to be Made' permission is now strictly enforced. Users without this permission can no longer enter custom leave hours.
• Roster Comment Visibility: Roster comments are now hidden on the clocking screen for users without the 'View Roster Comments' permission. This ensures sensitive or irrelevant information remains inaccessible to unauthorised personnel.
• General UI & Performance Enhancements: Minor UI issues, such as incorrect net shift hours displayed on shift offers (Android), have been resolved. Android users will also see corrected net shift hour calculations on the Clocking screen, ensuring accurate data representation
• Timesheet Improvements: Timesheet creation and editing have been streamlined across Android and iOS. Fixed issues include incorrect date population and error messages, resulting in a smoother, more reliable timesheet management experience.

We’re excited to announce Humanforce Work App. Version 1.19, which includes improvements in key mobile workforce management areas such as Schedule, Shift bidding and general performance. 

In addition to detailing the advancements customers will find in Work App. Version 1.19, we have some information about how our workforce management applications are presented and have changed.

Recent name changes

Based on customer feedback, the apps have been re-named to help clarify which application is the latest version. 

App Description	Former App Name	New App Name	Icon
Our new and most advanced Workforce Management App	Humanforce Work	Humanforce Work (New)
Our original Workforce Management App	Humanforce	Humanforce (Legacy)

Release Schedule

• iOS and Android Work app v1.19 release is expected to be available in the week of 24th March 2025.

What's New

Schedule screen updates

We have enhanced the schedule screen by updating the calendar component to include icons, making it easier for a user to see that they have a scheduled shift, leave or shift offer on a day.  

We have updated the colours on shift cards to improve readability and make important shift details stand out more clearly.   On iOS devices, users can now toggle between weekly and monthly views.  

Shift bid detail update

Schedule > Shift bid

We have changed the bid button from“"Bid" to "Request Shift" and updated the confirmation popup to more accurately reflect that the employee has expressed interest in the shift but has not yet been assigned. This has been updated to improve clarity around the shift bidding process and when shifts are actually confirmed.

General UI and Performance Improvements

We have also made a number of minor general UI and performance improvements. For more details on these please read this Work App v1.19 release Help Article. 

Introducing Shift Consent, a new way rostering managers could quickly and easily stay on top of compliance and better manage costs by registering employee consent for shifts that either have been changed or are newly added shifts, via their mobile phones using Humanforce Work App.

This new development is a continuation of the Shift Confirmation process, and ensures employees are paid ordinary pay when shifts are consented to, or penalty payments are paid when not confirmed.

As a result, it will help organisations respond flexibly to workforce planning changes, whilst also delivering benefits such as better pay accuracy, pay-related compliance confidence and help control labour costs. In addition, Shift Consent will also benefit employees by improving employee overall work schedule and individual shift awareness through greater shift transparency.

Let’s dive in...

🔥 What’s New?

Roster managers are now able to record consent from employees for working shifts.

As a continuation of the Shift Confirmation flow, the Shift Consent confirmation process is now available for all users in Humanforce Work App.

Roster Managers will be able to generate a record of consent for multiple shifts from Shift Consent Templates. Here they can customise a consent confirmation message in every Shift Consent template constructed.

Every template will be able to contain unique characteristics such as, Shift Type(s) + Award Profile(s) to ensure a shift only matches one template.

These templates support rich-text formatted messages, such as bullet points, bold, headings, etc., to allow the consent message to be customised and clearly communicated by employers.

Roster managers will not need to construct a new consent message each time. Instead, Shift Consent will automatically apply the pre-set Shift Consent message to display and activate the consent flow through to Employee’s on their Humanforce Work App, by assessing the combination of Shift Type and employee Award Profile.

For reporting purposes, the consent message is recorded alongside the shift offer. This will provide additional detail when performing audit trail reporting.

⭐️ Why it matters

Shift Consent may help organisations stay compliant, manage costs better, improve pay accuracy, and respond flexibly to workforce planning changes, and help maintain employee satisfaction. 

Let’s take a more detailed look at the possible benefits...

Greater Pay Accuracy and Compliance confidence: All organisations are required to adhere to industry or labour awards. Those under Australian Fair Work Industry awards such as the General Retail Industry Award [MA000004], Clerks Private Sector Award [MA000002], and the Hospitality Industry (General) Awards [MA000009] are especially exposed to significant compliance risks unless they collect registered consent for shift changes in writing from staff. For organisations, improved pay accuracy and compliance with labour regulations are vital in avoiding disputes or penalties.

Compliance Reporting: by maintaining a clear record of agreements for each consented shift, it is easy to produce detailed shift consent reports when organisations need to perform employee shift consent related audits. 

Cost Control: by clearly communicating shift condition details and registering employee agreed consent, organisations can ensure consenting employees are paid ordinary hours, and therefore reduce labour costs.

Rostering flexibility: Shift consent helps organisations and teams quickly and easily respond to workforce demand planning changes.

Simplified roster management experience: Roster managers now gaining employee consent reduces administrative burdens, allowing them to focus on other critical tasks.

Shift detail transparency: The automated consent process not only simplifies communication but can promote a more efficient and transparent workplace environment, as it relates to shift details and pay conditions.

Employee schedule awareness: The ability to request shift consent enhances employee schedule awareness and transparency, leading to increased job satisfaction as they feel more in control of their work commitments.

🏁 Getting Started  

Check out the following Help articles for more information;

• Employees – Consenting to conditions of a shift offer or shift bid in the Work App
• Managers – Configuring Shift Consent templates

For Roster Managers, Shift Consent is ready to set up, and easy roll out for employees using their Humanforce Work App.