In 2025, Humanforce delivered its most ambitious year of Human Capital Management (HCM) innovation yet, unifying Talent, HR, Workforce Management (WFM), Benefits, and Payroll through deeper integrations, greater automation, and the unlocking of data intelligence. 

Humanforce’s 2025 releases didn’t just upgrade features, incremental developments purposefully elevated the entire Humanforce HCM suite. With automation, data accuracy, and deep integrations now woven throughout the suite, organisations gain unprecedented visibility, teams work with fewer barriers, and employees enjoy fairer and more connected experiences. 

Below is a wrap-up of our key suite-wide developments over this milestone year for our customers, building a truly experience-led, AI-powered HCM suite to empower the frontline workforce, globally.

Humanforce Analytics – Talent

Humanforce introduced a new generation of analytics capabilities, giving talent teams instant clarity into hiring performance and the ability to accelerate time to hire. Recruiters and leaders now get AI-powered answers, deeper funnel insights, and custom dashboards that reveal where hiring flows or stalls. The result is faster decision-making, higher-quality candidates, and a robust analytics foundation that will unify insights across the entire HCM suite as Humanforce Analytics continues to expand into HR, WFM, and beyond in the new year.

Humanforce DataFlow

Since its launch, DataFlow, our powerful streaming integration service, has helped numerous enterprises combine valuable workforce data related to Talent, HR, WFM, and Benefits with their existing data warehouses. By eliminating the need for manual exports and addressing misaligned reporting data, businesses gain real-time operational visibility and enhanced accuracy, while establishing an AI-ready data infrastructure for faster, smarter decision-making.

DataFlow serves as a crucial intelligence multiplier, unlocking essential employee-related data that allows organisations to optimize business reporting and make confident, data-informed decisions quickly and proactively.

Connected Employee Data (HR ↔ WFM ↔ Payroll)

This year cemented Humanforce’s connected-suite vision. Role revisions, pay rates, and employee details flow automatically between HR, WFM, and Payroll. Manual admin disappears, onboarding accelerates, and payroll errors shrink dramatically. With employee data updating consistently across all systems, businesses not only operate with fewer risks, less friction, and complete confidence in the accuracy of every hire-to-pay touchpoint but also generate an ecosystem of employee data that powers intelligent decision-making.

Looking ahead to 2026

With a wave of new AI-powered tools, deeper cross-suite connectivity, and employee-experience-led innovation in store for the year ahead, we are excited about how we will continue to empower workforces into the future.

We’re pleased to announce the upcoming release of Humanforce Workforce Management (Cloud) version 6.0.67, delivers a set of performance improvements, permission-based controls and data accuracy fixes across Rostering, Payroll, Workforce Analytics and Employee Management. This release enhances system responsiveness, strengthens security and access governance, and ensures more accurate reporting and data visibility, helping managers work faster, administrators maintain tighter control, and employees experience clearer, more reliable information.

Release Schedule

• Staging environments were updated on Thursday, 11th December 2025.
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 14th January 2026.

Holiday Season Release Schedule

Release Freeze: Friday 12 December 2025 – Monday 12 January 2026

To ensure stability throughout the busy holiday period, we will be pausing the Humanforce Cloud release schedule from Friday 12 December 2025 through Monday 12 January 2026. This pause helps ensure smooth operations for customers during a high-activity time of year.

Roster Manager

Controlled Editing of Event & Function Fields

Rostering > Roster Manager > Shift Edit

A new “Edit Event & Function” permission has been introduced to manage who can modify Event and Function fields when editing existing shifts. These fields now remain read-only unless the user has the required permission, ensuring clearer access control while still allowing authorised users to make necessary updates.

Correct role assignment when adding multiple shifts

Rostering > Roster Manager > Add Multiple Shifts

Shifts now correctly inherit the selected role filters, counts and break rules, ensuring consistency and reducing the need for manual corrections. Users will no long experience the application of incorrect roles, shift counts or break times when using role filters while adding multiple shifts. 

Improved Shift View performance when grouping by department

Rostering > Roster Manager > Shift View

Shift View performance has been enhanced when grouping shifts by department. Rosters now load more quickly in this view, providing a smoother and more responsive experience when reviewing departmental coverage and making scheduling decisions.

Faster people view load times

Rostering > Roster Manager > People View

The People View in Roster Manager has been optimised to significantly improve shift loading performance. When navigating back to People View, shifts now load faster, reducing delays and allowing roster managers to review and adjust staffing more efficiently, particularly beneficial for large or complex rosters.

Template Manager

Assign & Un-assign actions now permissions-based

Rostering > Template Manager 

Assigning or unassigning shifts in Template Manager now requires the new “Assign & Unassign” permission. Users without this permission can no longer perform these actions, strengthening governance and ensuring template changes are only made by authorised users.

Employee Management

Gender field display

Employee > My Details

Employee gender field  now accurately displays if a value has not been assigned. The field now correctly shows “None”, matching the behaviour of other optional fields and improving data clarity for employees.

Timesheets

Accrual balance checks applied during bulk shift type changes

Timesheets > Timesheet

The timesheet system now correctly validates accrual balances, helping prevent unintended negative balances and improving payroll accuracy. Insufficient accrual balance checks are now triggered when changing shift types via Bulk Edit. 

Payroll

Faster Payrun history loading for high-volume customers

Timesheets > Payroll 

Performance improvements have been made to the Payrun History screen. For customers with large numbers of historical payruns, loading times are now significantly faster, reducing wait times and improving access to payroll history.

Workforce Analytics

Correct week grouping across year boundaries

Management > Advanced > Workforce analytics

Workforce Analytics reporting involving weeks spanning a year boundary have been improved by removing unnecessary duplicate entries. The KPI Weekly Wage Budget Report now correctly groups these weeks spanning a year boundary, ensuring accurate wage reporting and clearer year-end insights.

Pay rate description visibility now fully permission controlled 

Management > Advanced > Workforce analytics

Employees with disabled access levels can no longer view the Pay Rate Description field in the Employee Extended Data report, unless both the parent and child permissions are enabled. This ensures sensitive pay information is properly restricted and aligns analytics visibility with security expectations.

In 2025, Humanforce delivered major milestones in bringing Humanforce Back Office (also known as TimeTarget) - equivalent functionality into Cloud Workforce Management (WFM), ensuring customers can transition with confidence ahead of our Back Office deprecation date at the end of 2026. 

Core workflows, configuration tools and payroll processes have now been modernised, strengthened and consolidated in the cloud, giving organisations a faster, more intuitive and more reliable platform for workforce operations.

Back Office capabilities now available in Cloud WFM

Cloud WFM now includes fully supported versions of essential Back Office features, such as:

•    Event Rostering with labour groups and multi-day/multi-location planning

•    Shift Confirmation and Shift Consent with SMS/Push communication

•    Full roster alert configuration and Restrictive alert enforcement

•    Shift Type parity, including ordering, decimal precision and special condition filters

•    Cost Centre Mapping, now web-native and multi-level

•    Payrun exports for Rockfast, Smartly, Sybiz Visipay, PayGlobal and enhanced Chris21

•    Daily-level payroll interpretation for manual pay adjustments

•    Advanced timesheet management, including multi-level approval, daily  authorisation, split logic, locked-payrun handling, award/break accuracy and unified UTC audit timestamps

•    Qualification and Shift Definition management within Cloud

•    Enhanced Template Manager, supporting labour groups,  optimised processing and flexible template generation

•    Roster Manager parity, with bulk editing, bulk assignment, multi-day creation, leave reassignment logic, and reassignment of locked shifts

•    Clocking enhancements, including accurate break prompts and shift transfer reliability

•    Leave Management parity, including blackout-period flexibility and new insufficient-leave alerts

•    Roster & Timesheet charge-out reporting in Workforce Analytics

•    Modern bulk imports for timesheets, allowances, roles and role revisions

•    Employee data forwarding (HR → WFM → Payroll) for seamless onboarding and data integrity.

Migration timelines and how to get started

As communicated previously with all our Back Office customers, we are sunsetting key Back Office modules in a phased manner throughout 2026, commencing with Admin Screens in April. View our transition guide and details on our phased sunset plan.

Contact us today

Why transition now?

With these features now live and exceeding Back Office capability, organisations can confidently start moving their rostering, timesheet, payroll-prep and leave workflows into Cloud WFM well before the 2026 deadline.

Migrating today delivers:

•    Immediate access to improved performance, automation and compliance

•    Reduced operational risk from ageing legacy tools

•    A smoother change process, rather than a late, compressed transition

•    A future-ready WFM environment that continues to evolve

Humanforce strongly encourages all Back Office customers to begin transitioning today. 

Looking ahead to 2026

We look forward to continuing to bring you more ground-breaking innovations in the new year and assisting you in your transition to Humanforce Cloud Workforce Management. 

2025 was a pivotal year for Humanforce customers, as we empowered frontline and flexible workforces with an employee-led, AI-powered Workforce Management platform.

As frontline work grows more complex, with rising compliance demands, tight labour markets, and higher expectations for fairness and flexibility, Humanforce continues to deliver intelligent, employee-led innovation. 

Across rostering, compliance, time capture, pay accuracy, and employee experience, Humanforce released enhancements that made workforce operations faster, smarter, and more connected. Now, let’s recap the key developments launched this year that customers and their workforces are benefiting from worldwide. 

Rostering & Scheduling

Humanforce dramatically advanced rostering with Event Rostering, now generally available and designed for large-scale, multi-day, multi-location workforce planning. Managers gained powerful tools including multi-view roster layouts, labour groups, advanced clock-in rules, award interpretation previews, bulk shift creation/editing, improved alerting, and seamless template-to-roster generation.

Benefits include faster roster build times, higher compliance confidence, greater cost control, and smarter staffing decisions supported by detailed event analytics.

New capabilities such as bulk assign/unassign, multi-day and multi-role shift creation, location grouping, overtime alerts, and consistent 24-hour time formatting improved clarity and efficiency, while UI refinements made managing large, complex rosters easier than ever.

Finally, we were also proud to introduce Shift Consent, a new way employers can easily stay on top of compliance and better manage costs by registering employee consent for shifts that either have been changed or are newly added shifts, via their mobile phones using Humanforce Work App.

Employee Management

Employee profiles became more accurate and intuitive with improvements to role revisions, pay rate handling, banking formats, qualification syncing, and visibility controls.

The introduction of cross-suite employee data connectivity (HR → WFM → Payroll) ensured information flows automatically and accurately, reducing onboarding delays and admin overhead.

Permission enhancements around sensitive fields further strengthened governance and privacy.

Leave & Availability

Humanforce delivered more reliable and compliant leave handling through:

•    Automatic unassignment from overlapping rostered shifts

•    Smarter blackout-period overrides

•    New alerting for insufficient leave balances (mirroring Back Office capability)

•    Improved handling of recurring vs override availability

These updates ensure managerscan approve leave confidently while maintaining coverage and compliance.

Timesheets & Attendance

2025 introduced major improvements in timesheet speed, clarity, and compliance control, through Multi-level Timesheet Approval which supports layered approval workflows, giving organisations stronger governance, auditability, and pay-related accuracy. 

Clocking

Clocking workflows became more intuitive with smarter shift transfers, accurate time-zone handling via API, and break prompts that reflect true rostered entitlements. Employees gained smoother, clearer time capture experiences, directly improving payroll accuracy and employee trust.

Awards & Payrun

Humanforce strengthened pay interpretation with:

•    Expanded award profile logic

•    New payroll exports (e.g., Rockfast, Sybiz Visipay, Smartly, PayGlobal)

•    Consolidated allowance exports

•    Manual daily payrun interpretation for fine-tuned adjustments

These updates give payroll teams greater control, accuracy, and flexibility.

Workforce Analytics

Workforce Analytics gained powerful new dimensions, including:

•    Charge-out reporting for rosters and timesheets

•    Additional employee data fields (e.g., CreatedBy, Default Period)

•    Performance boosts across dashboard widgets

 The result: clearer, richer insights for leaders and operational teams.

Security

Humanforce introduced stricter access-level enforcement, improved field-level permission alignment, single-primary-contact rules, and reliable syncing of sensitive attributes (e.g. tax exemptions). These changes improve data integrity and governance across all workforce data.

Alerts & Notifications

Alerts became more accurate, more configurable, and more visible, including:

•    Expanded roster alerts (min/max period hours, qualification checks, unavailability conflicts)

•    Shift confirmation and messaging error visibility

•    Real-time overtime and award-related warnings

 These improvements reduce scheduling risks and strengthen compliance.

WFM specific Tip processing integrations

Two major integrations, Tip Sheet and On The Monee, automate tip pooling using approved timesheet data.

 Benefits include:

•    Fair, transparent, rules-based tip distribution

•    Automatic payments to staff

•    Reduced payroll workload

•    Improved staff morale and trust

Connected Employee Data (HR → WFM → Payroll)

This suite-wide connectivity dramatically reduces admin time, improves accuracy, and ensures employees are paid correctly.

Messaging

Messaging within Workforce Management was strengthened with improved messaging capability, making communication faster and more reliable for managers and frontline staff; especially when coordinating rosters, confirmations, and shift changes.

Looking ahead to 2026

Humanforce Workforce Management in 2025 delivered a significant leap forward in operational efficiency, compliance assurance, and employee empowerment. With transformative capabilities like Event Rostering, Shift Consent, Multi-Level Timesheet Approval, Messaging enhancements, and automated tip processing integrations, Humanforce has delivered a more intelligent, more connected, and more intuitive WFM ecosystem, built for the dynamic, large-scale, compliance-intensive workforces. 

We are excited about a wave of employee-led, AI-powered innovations being unleashed to customers in the new year, including Smart Scheduling, WFM Analytics, and more.

We’re pleased to announce the upcoming release of Humanforce Workforce Management (Cloud) version 6.0.66, delivering improvements across rostering, leave, payroll exports, timesheets, templates, and system performance. These enhancements support more accurate scheduling, stronger data integrity, smoother workflows, and a reliable experience during the end-of-year period.

Release Schedule

• Staging environments were updated on Thursday, 27 November 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 10 December 2025

Holiday Season Release Schedule

Release Freeze: Friday 12 December 2025 – Monday 12 January 2026

To ensure stability throughout the busy holiday period, we will be pausing the Humanforce Cloud release schedule from Friday 12 December 2025 through Monday 12 January 2026. This pause helps ensure smooth operations for customers during a high-activity time of year.

Our first Humanforce WFM release for 2026 will take place on Wednesday, 14 January, with release notes provided here on Monday, 22 December. We will then resume our normal release cadence.

Back Office to Humanforce Cloud

We continue to transition key configuration, payroll, and templating capabilities from Humanforce Back Office into Humanforce Cloud. The following updates improve parity between platforms and reduce reliance on legacy tools.

New option to control template generation date behaviour

Management > Rostering > Template Manager

Template Generation now allows you to choose whether to:

• Respect the template’s original Start Date (Effective Date) - ideal for multi-week templates where shift patterns must align week-to-week, or
• Generate from any date you select - useful for one-off events or restarting patterns after a break. 

This improvement ensures template generation behaves consistently with Back Office and gives you greater control over how recurring patterns are continued.

Help guide: Generate a roster template in Template Manager.

Event templating with Labour Groups

Management > Rostering > Template Manager

Template Manager now fully supports Labour Groups for event-based planning. When viewing a single day, you can create labour groups and associate shifts directly to those groups. This helps event-based teams organise staff more clearly, maintain structure during planning, and reuse templates with greater accuracy.

This enhancement replaces the Back Office event template workflow. However, Back Office event templates created in Event Planner are not compatible with Humanforce Cloud and will not appear in Template Manager. If you need to bring a Back Office template into Humanforce Cloud, you can import the roster into Roster Manager, then use “Save as Template” to create a Cloud-compatible version. For detailed steps, please refer to the updated help guide.

Help guide: Use Labour Groups in Template Manager.

Import Template now supports Labour Groups

Management > Rostering > Roster Manager

Templates containing Labour Groups can now be imported into Roster Manager with all groups and shifts preserved. Labour Groups are created automatically, and shifts are placed correctly in each group, ensuring template structure is replicated seamlessly during live roster creation.

Save as Template now supports Labour Groups

Management > Rostering > Roster Manager

When saving a roster as a template, the Keep Labour Groups checkbox now ensures your existing labour group structure is preserved. This keeps templates consistent with the roster layout you designed, especially useful for event repeatability.

Help guide: Save a roster as a template.

PayGlobal Timeband Export – consolidation of adhoc allowances

Management > Timesheets > Payroll > PayGlobal Timeband Export

The PayGlobal Timeband Export has been migrated from Back Office to Web, introducing a smarter export logic that consolidates multiple adhoc allowances for a single timesheet into a single line. Each allowance is now allocated to separate columns, ensuring totals and values are aggregated accurately while streamlining export management and improving reporting clarity.

Rostering

Bulk Add Shifts now supports Custom Fields

Management > Rostering > Roster Manager

You can now include Custom Roster Fields when creating shifts using Bulk Add Shifts, ensuring important operational details are captured consistently at scale. This update reduces manual cleanup and provides richer, more accurate shift data from the moment shifts are created.

Improved sorting consistency in the Roster by Roles Report

Reports > Roster > Roster by Roles

The Roster by Roles report now presents shifts in a more reliable order when Order shifts by start time is turned off. This refinement ensures predictable grouping and makes the report easier to read and analyse, especially for multi-role rosters.

Bid Manager

Management > Shift > Bid Manager

Hourly Rate now displays correctly when a Rate Override is applied

The Hourly Rate column in Bid Manager now correctly displays values when a Rate Override has been applied in the employee’s role revision. Previously, this value showed as $0.00, creating uncertainty for managers reviewing bids. This fix ensures the displayed rate accurately reflects the employee’s pay configuration, improving transparency during bid evaluation.

Timesheets and Clocking

Enhanced Split Timesheet screen performance

Management > Timesheets > Split Timesheet

We’ve optimised the Split Timesheet process to reduce load time and eliminate interface delays, making it faster and easier to review and adjust long or complex timesheets. These performance improvements ensure a smoother experience for payroll administrators and managers working with high volumes of data.

Faster performance on the Clocking page

Clocking

The Clocking page now loads faster thanks to optimised retrieval of timesheet data. This update delivers a smoother experience for employees when clocking out, particularly in high-volume environments or when multiple timesheets are associated with a single user.

Employee Availability

Employee > Availability

Improved unavailability management during leave block-out periods

We’ve improved availability management so that users with permission to submit requests during black-out periods can now correctly select “Unavailable” on block-out days. This ensures authorised employees can still manage their availability as intended without receiving permission errors, supporting better workforce planning and compliance during restricted periods.

Employee Management

Management > Employee > Employee Management

Enhanced auto-population of profiles and pay rates when assigning roles

When adding new roles to an employee, the system now correctly auto-populates profile and pay rate details even for users without permission to manually create pay class revisions. This ensures that the “Auto populate employee profile and rate when adding new roles” setting works consistently, preventing incomplete or misleading updates and maintaining data integrity across employee records.

Default role selection consistency when Start Date edits are restricted

We’ve enhanced role and department assignment behaviour so that an employee’s default role remains correctly selected when users without Start Date edit permissions add new departments. This ensures consistent role assignment and avoids accidental unselection of defaults when managing employee configurations across teams with different permission levels.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.65. This release delivers impactful improvements across file imports, rostering, leave accuracy, payroll, permissions and analytics, making WFM faster, clearer and more reliable. These updates reduce manual effort, remove legacy dependencies and streamline everyday workflows, giving teams greater accuracy and efficiency across scheduling, data management and reporting.

Release Schedule

• Staging environments were updated on Thursday, 13 November 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 26 November 2025

Roster Manager

Roster Manager > Actions > Edit 

Shift times can now be adjusted backward or forward in bulk 

Bulk Edit Shifts now supports adjusting shift start, break and end times forward or backward by a custom number of minutes. Event managers and roster planners can instantly apply timing changes such as delays or early finishes across many shifts at once, streamlining last-minute roster adjustments and reducing manual editing. For example, this helps account for event delays, additions, early or late finishes due to unpredictable schedule changes to an event. 

Management > Rostering > Roster Manager

Updated ‘Assign & Unassign’ roster permission

The “Assign & Unassign Only” permission in Roster Manager has been updated and renamed into a standard permission; “Assign & Unassign.” This permission is now required for all shift assignment actions, including Fill Shift, Bulk Assign/Unassign, Re-assign, and editing a shift’s assignee. 

For existing users who previously had either “Assign & Unassign Only” or “Allow Shift Editing” will automatically retain the correct access. Additionally, managing Shift Offers will now require both “Assign & Unassign” and “Allow to Offer Rosters.”

Management > Rostering > Roster Manager

Improved error visibility in request confirmation dialog

When a bulk send cannot find any valid shifts during the Request Confirmation workflow, the warning is now displayed directly in front of the confirmation dialog, preventing scenarios where the dialog remained open with no user feedback. Users can quickly assess the messages and take action accordingly.

Management > Rostering > Roster Manager

Improved overtime warning display in Shift Editor

Overtime warnings have been refined to show all applicable overtime components when multiple overtime types are triggered. Rather than multiple scattered alerts, all overtime warnings now appear in a single consolidated alert panel, improving clarity and ensuring roster editors can make informed decisions.

Leave Management 

Admin > Award Config > Shift type settings 

Updated leave accrual eligibility threshold

The leave accrual rule “Apply this rule when Employee has worked at least…” now works consistently with the configured service threshold. Accruals will only begin once the employee reaches the configured service years (e.g., 7 years for Long Service Leave), preventing early projections and ensuring long-term accuracy of accrual forecasting.

Admin > System Config > Leave block-outs 

Blackout periods excluding Shift Types

Leave applications now properly allow leave during blackout periods when the associated shift type is configured as excluded from the blackout. These shifts are no longer greyed-out and are now correctly restricted. This ensures blackout rules fully match the customer’s configuration and is clearer when employees are applying for leave.

Workforce Analytics

Management > Advanced > Workforce Analytics 

Performance optimisation for multi-widget dashboards

Dashboard performance has been optimised through reduced database calls. This removes redundant load, dramatically improves dashboard speed, and stabilises system performance during peak reporting periods for a smoother overall workforce reporting experience.

Administation

Admin > Org structure  

Location code updates

Administrators can now reliably update Location Codes, with all changes persisting correctly to the database. This ensures accurate location data management and eliminates the need for workarounds.

Integration Central

Management > Advanced > Integration Central

Additional Roles & Role Revisions File Import Available 

A major enhancement within Integration Central introduces a new file-based import type allowing users to upload additional Roles and Role Revisions for an employee. 

Users can now upload additional roles after an employee’s basic profile is created, along with the pay related revision history.

The import supports unlimited rows (within a 15Mb file limit), full field-mapping controls, inheritance logic for role revisions, and robust validation with detailed error logs. Enhanced logs include row-level success/error status and downloadable error files via URL or SFTP. This modernised import process enables a faster onboarding of employees. Any customers using Back Office file imports can now utilise this file import to import employee data.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.64. This release includes powerful enhancements across Roster Manager, Timesheets, Employee Management, integrations and more, helping to deliver smarter workflows and more flexibility for frontline managers and admins.

Release Schedule

• Staging environments were updated on Thursday, 30 October 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 12 November 2025

Integrations

Employee data forwarding now available to all Humanforce HCM suite customers

We’re excited to announce the general availability of Employee Data Forwarding across the Humanforce suite. This feature enables employee data updates made in Humanforce HR to automatically flow into WFM, and then into Payroll, ensuring data consistency across systems, reducing manual work & operational risk and improving onboarding accuracy.

This update is relevant for our multi-product customers using the Humanforce HCM suite (including HR, WFM and Payroll), and helps them to create a seamless, connected experience from hire to pay.

For more information, take a look at our:

• Connected Employee Data Sync product update post
• Integrated Humanforce HCM Suite Set Up knowledge base article

If you’re not using the full suite yet and would like to learn how this integration can work for you, please reach out to your Humanforce representative to find out more.

Bulk timesheet uploads now supported via file import

You can now upload shift and timesheet records in bulk directly into Humanforce WFM using the Integration Central file import tool. This feature supports efficient time data management across teams, especially for backdated or large-volume uploads during payroll reconciliation or compliance reviews. It’s ideal for organisations managing shifts at scale or importing historical work records from external systems.

Read through the full setup in our Upload timesheet data using Integration Central in WFM knowledge base article.

Upload adhoc allowances in bulk with file import

You can now upload Adhoc Allowance records in bulk directly into Humanforce WFM using the Integration Central file import tool. Whether you're backfilling historical entries or managing large-scale allowance updates, this feature makes it easier to maintain accurate records without manual entry.

Import files can be run on-demand or scheduled using Humanforce SFTP for regular updates. Validation ensures clean, reliable data, aligned with configured Pay Types and employee codes.

Take a look at the Upload adhoc allowances to WFM using Integration Central knowledge base article for more information.

Roster Manager

Management > Rostering > Roster Manager

Default area filter for more targeted shift matching

We’ve introduced a new “Default Area” filter when filling shifts. This helps managers quickly identify employees whose default work area matches the area of the shift, ideal when it's critical to assign shifts based on familiarity with specific areas.
Note: the filter is optional and not automatically applied.

Update to red dot indicator for unavailable employees

We’ve improved how employee availability is displayed in the Fill Shift window. Previously, red dots (used to indicate staff unavailability) were not consistently shown for certain cases. Now, when an employee is marked as “Unavailable by default” or has recurring unavailability covering the entire day, the system will correctly display the red dot indicator, making it easier for managers to avoid scheduling unavailable team members and reducing shift offer errors.

Copy labour group to any date 
Event management in Roster Manager is streamlined using the Copy Labour Group feature - and now the dialog supports copying a labour group to any future date, including dates that aren’t currently loaded in the roster view. After copying, you’ll also get a useful link to jump straight to that day, making forward planning for Events even more seamless.

Faster employee lookup for shift assignment
We’ve improved performance when assigning shifts using the shift editor. The system now fetches the list of available employees more quickly, so you can select the right person for the job with less delay, especially helpful in high-volume rosters.

Complete shift qualification checks in large rosters

In very large rosters, the system may have not completed loading all warnings tied to “Employee Shift Definition Qualifications”. This validation logic has now been optimised to ensure every relevant qualification warning is displayed, regardless of roster size, supporting better compliance and visibility.

Employee Management

Management > Employee > Employee Management

Fix for role revisions with special characters

You can now edit employee profiles without hassle, even when pay rate names contain special characters like single quotes or tab characters. This resolves previous save or display issues in the role list, ensuring smoother updates without any errors.

Reduced unnecessary password change alerts
We’ve improved how access-level permission changes are handled. If a manager edits an employee profile without permission to modify access levels, the system will no longer incorrectly trigger a password reset prompt. This avoids confusion and ensures only relevant alerts are shown.

Leave Approvals

Management > Availability > Leave Approvals

Smarter gray-out period overrides for approvers

We’ve enhanced how gray-out period rules are applied during leave approvals. Now, if an approver has the “Allow request leave during gray-out maxed” permission, they’ll see a clear summary of impacted gray-out periods and can proceed with approval. This provides greater control for authorised users, while still blocking approvals for those without permission, ensuring policy enforcement with flexibility.

Timesheets

Management > Timesheets

Improved validation for adhoc allowance quantity entries

We’ve improved how adhoc allowance quantity entries are validated. If a user enters a value that exceeds the maximum or falls below the minimum defined in the Pay Type settings, an error message will appear and the field will reset to the nearest valid value.
Note: Existing timesheets with quantities outside the allowed range will now display an error when edited, giving managers the opportunity to review and adjust allowances as needed.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.63. This release delivers further support to transition from BackOffice to Humanforce Cloud WFM, with a new insufficient leave alert for Timesheets, and several enhancements to Roster Manager and other key modules. Read on for all the details!

Release Schedule

• Staging environments were updated on Thursday, 16 October 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 29 October 2025

🔁 Back Office to Humanforce Cloud WFM 🔁

Timesheets

Management > Timesheets > Timesheets/Daily Authorisation

New alert for insufficient leave balances in Humanforce Cloud

A new Timesheet alert is now shown when an employee has insufficient leave for the leave type selected on their timesheet. This gives Managers and Payroll Admins early visibility of insufficient leave issues, allowing them to be addressed promptly and ahead of payroll processing. The alert both highlights the timesheet record and surfaces a notification.

For those customers using Back Office to process payroll, this new alert fulfills the same purpose as the Leave Adjustment screen in Back Office, to support your transition to Humanforce Cloud.

To enable the Timesheet alert for Insufficient Leave Balance, head to Admin > System Config > Clock In Settings. For step-by-step guidance on how to set up Timesheet alerts, visit Configuring Timesheet Alerts on Humanforce Help.

Roster Manager

Management > Rostering > Roster Manager

More space for more shifts

Based on customer feedback, the Roster Manager grid layout has been optimised to accommodate more shifts. While your screen real estate depends on your device, it now shows 8 days (on a browser at 100% zoom, on a 16” laptop, with the main menu minimised). 

Still need more shifts visible? Try reducing your browser zoom setting (using Ctrl and minus key). At 80% zoom, a 16” laptop will now show 10 days in the Roster Manager grid.

Default start times of Unpaid Breaks set according to Award Profile

When adding shifts for an employee, the system now sets the Unpaid Break Start Time to the latest possible time (allowed by the Break Schedule configured in the relevant Award Profile). This ensures breaks are added consistently and in compliance with award rules.

There is no change to the break duration, only to when the break starts. Previously, breaks were placed mid-shift; now they are scheduled as late as possible (based on the schedule) while remaining compliant. 

One exception to note: if you edit a shift and choose “Yes” when prompted to update break minutes for compliance, the existing break time will remain unchanged if it’s within shift hours and already meets Break Schedule requirements. This prevents overwriting intentional break placements made by managers or shift definitions.

Shift Offers have “Offered” status in Roster Manager shift tiles

Bid Manager provides the option to offer a shift to a bidder. These shifts were appearing in Roster Manager with the status of "Confirmation Requested" which was not accurate - as they've actually been offered (to a single employee). As such, we've updated the shift tile to ensure the "Offered" status is now reflected in Roster Manager.

With filters applied, People view shows all employees, including those without shifts

The People View has been enhanced to include the display of all employees with the assigned Location, Department or Role when applying filters - even if they have no shift. Previously, when filters were applied, any employees without shifts became hidden.

We understand this change is important for rostering managers to review shift allocation across their entire team, and provides a more consistent experience for users transitioning from the older Employee Rostering screen. 

Alerts Service 

We've improved the Humanforce Alerts service to allow notifications to be triggered for shifts marked as Request Confirmation when you have an alert configured for shifts that are unconfirmed. This was a logical change because a shift waiting for confirmation should be considered the same as unconfirmed.

Template Manager

Management > Rostering > Template Manager

The Roster Minimum Period Hours and Roster Maximum Period Hours alerts have an option to exclude non-attended roles from their scope, visible in the configuration within Clock-In Settings. Template Manager has been updated to now correctly respect this setting when calculating roster alerts for employees.

This ensures any non-attended role shifts (such as sleepover shifts where the min/max hour alerts should not be considering “non-worked” hours) will be properly excluded in the worked hours scope for these alerts.

Payslip imports

Management > Advanced > Payslip Import

We’ve resolved an issue where large payslip PDF imports (e.g., ~5000 pages) caused duplicate payslip records to appear on the Payslip Delete page shortly after import completion. The import process now correctly handles high-page-count files, ensuring each payslip is imported only once regardless of file size or timeout conditions.

Onboarding (Australia only)

Humanforce Legacy App

Superannuation selection now part of the onboarding flow

We’ve streamlined the WFM onboarding experience by embedding superannuation selection directly into the workflow. New employees can now choose their preferred superannuation fund during onboarding through our integration with SuperAPI, eliminating the need for separate forms or manual data entry. 

Integration Central

Management > Advanced > Integration Central

Import Employee Contacts to WFM via new file import capability

Customers are now able to import Employee Contacts to WFM using this latest file import added to Integration Central. Along with the capability, it also delivers improved error handling and user experience. This file import replaces the legacy contacts file import supported in WFM BackOffice version.

Read through the full setup in our Upload employee contacts to WFM using Integration Central knowledge base article.

We’re thrilled to unveil Messaging in Humanforce Work app and Cloud Workforce Management (WFM)!

Designed to cut communication chaos, connect teams, and drive productivity, Messaging makes communication effortless, engaging, and drives real action.

Let’s dive into the details.

🔥 What’s New?

We’ve enhanced the ability for managers to better connect with employees.  As an optional upgrade from our existing messages feature, it is purpose-built for today’s workforce.

Experience powerful messaging capabilities such as:

• Direct & Group Messaging: perform 1:1 chats and group chats with distributed workforce teams.
• Rich Multimedia Sharing: Share emojis, GIFs, images, videos, document attachments, and URL links with previews—far beyond simple text messaging.
• Embedded messaging: Start or access chats directly from within the Schedule screen and have critical shift and availability details automatically embedded within the message to ensure clearer context and close shift coverage quickly.
• Advanced Filters & Permissions: Target messages by region, location, department, role, or pay company, filter harmful language and control who can send and receive messages based on detailed access permissions.

With enhanced functionality, Messaging in Work app and WFM is an optional enhancement for our existing employee messaging platform.

Messaging is only available on our new Work app and not available on our legacy workforce management app ‘Humanforce (Legacy) app’.

⭐️ Why it matters

Messaging is designed to enhance workforce communication and collaboration between employers, their teams and targeted workforce groups.

• Ignite Engagement: Reach the right team members at the right time and share vital information.
• Drive action, fast: Communicate directly with your team where you already manage shifts to drive productivity.
• Protect communications: Centralise employee communications in one spot and avoid sensitive information sprawl on various communication channels.
• Share more, search less: With a rich set of information accessible anytime, anywhere for employees, share documents, links and images and more.
• Foster a respectful culture: Safeguard communications with intelligent moderation that filters harmful language and nurtures culture.

🏁 Getting Started 

Ready to level up communications? Log a customer support ticket in Humanforce Help to get started. Once unlocked, activating the new messaging tool is a breeze. Simply follow our step by step guidance here.

For more details on Chat in Humanforce Workforce Management read our overview article.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.62, delivering meaningful updates to rostering, timesheets, payroll, and integrations. This release focuses on improving system reliability, usability, and data accuracy to help managers, payroll teams, and administrators save time and work with greater confidence.

Release Schedule

• Staging environments were updated on Thursday, 2 October 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 15 October 2025

Roster Manager

Management > Rostering > Roster Manager

Future terminations are now visible in People View
Employees with a future termination date are now correctly displayed in People View when you’re viewing dates where the employee is still active. This ensures they can be included in roster planning right up until their termination date, avoiding coverage gaps.

Improved workflow for Request Confirmation
To prevent duplicate notifications to employees, the system now blocks retriggering a shift confirmation request if a shift is already in “Request Confirmation” status. Users must first unconfirm the shift before sending a new request. This eliminates repeated messages from bulk confirmations and improves employee experience.

Roster Alerts performance improved
Large rosters with many employees could occasionally fail to return alerts due to performance issues, particularly with the “Hours Required” alert. This has been optimised for reliability, ensuring alerts continue to work even in very large rosters.

Event Management – Labour Groups

As part of our continued focus on improving the rostering experience for event-based workforces, several enhancements have been made to how Labour Groups work within Roster Manager.

New actions for Labour Groups in Role View

When working in Role View, with Group by Labour Group enabled and viewing a single day, you can now perform key actions such as Edit, Copy, or Delete Labour Groups directly from the kebab menu. In addition, you can use Bulk Edit Shifts and Add Multiple Shifts to quickly apply updates or create shifts in one action. This enhancement makes it faster and more intuitive to manage event rosters at scale, saving time and improving consistency when handling large or complex group schedules.

Create Labour Groups directly in Role View

You can now create new Labour Groups directly within Role View when Group by Labour Group is enabled and viewing a single day. This allows event managers to add and manage groups without leaving the roster screen, improving efficiency and supporting faster event setup workflows.

Remember the Labour Group grouping in Role View

Roster Manager now remembers your Group by Labour Group setting when switching between single-day Role View and other views. This means that when you return to Role View, your grouping preferences are preserved, reducing repetitive setup and ensuring a consistent rostering experience, particularly valuable for event managers working across multiple views.

Timesheets

Management > Timesheets > Timesheets/Daily Authorisation

Optimised saving of timesheet costing data

We’ve enhanced system performance by enabling costing data to be saved in bulk rather than one record at a time. This reduces database load and accelerates authorisation and costing workflows, allowing timesheets to process faster, especially during high-volume payroll periods.

Leave Approvals

Management > Timesheets > Leave Approvals

Grace period for leave editing
Leave approval rules have been updated to respect the “No. of days grace editing for elapsed periods” setting in Access Levels. Managers can now unauthorise or delete past leave requests within the configured grace window, instead of seeing a blanket “no permission” error. This provides flexibility for late adjustments while maintaining governance.

Payroll

Management > Timesheets > Payroll

Standardised PayType export format

The PayType value [PAYTYPEVALUE:HH.MM] export logic in Humanforce Web has been standardised to match BackOffice. Decimal-hour to HH.MM conversions now apply consistent rounding (e.g., 7.6 hours exports as 7.36), ensuring payroll exports are uniform and accurate across both systems. This alignment prevents data inconsistencies and eliminates manual correction of time values.

Employee Management

Management > Employee > Employee Management

Improved handling of role and location assignments

When multiple managers edit an employee’s record, updates are now applied without overwriting existing department or role assignments made by others. This enhancement ensures employee configurations remain accurate and consistent, reducing errors caused by limited location visibility and supporting smoother multi-manager collaboration.

Admin Settings

Prevent duplicate Location Settings records

Admin > Org Structure > Locations

The Location Settings save process has been strengthened to prevent duplicate entries when the save button is clicked multiple times. This change safeguards against data duplication, improving system stability and ensuring administrators always work from a single, accurate configuration record.

Save custom shift type ordering

Admin > Award Config > Shift Types

You can now save the sequence order of shift types in the Shift Type Maintenance screen when sorting by name or export code. The confirmation message has been updated to clarify that saving applies the new sequence across all related areas. This update gives administrators greater control and consistency over how shift types appear throughout the system.

Integration Central

Management > Advanced > Integration Central

MYOB terminated employee imports
Based on customer feedback, employee termination dates from MYOB will now always be imported into WFM, regardless of the employee’s status in MYOB. This ensures employee records are more accurate and up to date for reporting and compliance. Help article

Improved employee emergency contact sync
Emergency contacts in Humanforce HR are now imported into WFM with primary and emergency contact checkboxes ticked, ensuring details are correctly reflected. Employees can also update their primary emergency contact in the Work-App, and this will flow through WFM to HR. This closes data gaps and reduces admin overhead.

Qualification import improvements
Only approved qualifications with statuses Current, Future, or Expiring Soon  will now be imported from HR into WFM. This ensures only valid and actionable qualifications are carried across. Note: deleted qualifications in HR will still need to be manually deleted in WFM until auto-delete support is introduced.