We’re thrilled to unveil Messaging in Humanforce Work app and Cloud Workforce Management (WFM)!

Designed to cut communication chaos, connect teams, and drive productivity, Messaging makes communication effortless, engaging, and drives real action.

Let’s dive into the details.

🔥 What’s New?

We’ve enhanced the ability for managers to better connect with employees.  As an optional upgrade from our existing messages feature, it is purpose-built for today’s workforce.

Experience powerful messaging capabilities such as:

• Direct & Group Messaging: perform 1:1 chats and group chats with distributed workforce teams.
• Rich Multimedia Sharing: Share emojis, GIFs, images, videos, document attachments, and URL links with previews—far beyond simple text messaging.
• Embedded messaging: Start or access chats directly from within the Schedule screen and have critical shift and availability details automatically embedded within the message to ensure clearer context and close shift coverage quickly.
• Advanced Filters & Permissions: Target messages by region, location, department, role, or pay company, filter harmful language and control who can send and receive messages based on detailed access permissions.

With enhanced functionality, Messaging in Work app and WFM is an optional enhancement for our existing employee messaging platform.

Messaging is only available on our new Work app and not available on our legacy workforce management app ‘Humanforce (Legacy) app’.

⭐️ Why it matters

Messaging is designed to enhance workforce communication and collaboration between employers, their teams and targeted workforce groups.

• Ignite Engagement: Reach the right team members at the right time and share vital information.
• Drive action, fast: Communicate directly with your team where you already manage shifts to drive productivity.
• Protect communications: Centralise employee communications in one spot and avoid sensitive information sprawl on various communication channels.
• Share more, search less: With a rich set of information accessible anytime, anywhere for employees, share documents, links and images and more.
• Foster a respectful culture: Safeguard communications with intelligent moderation that filters harmful language and nurtures culture.

🏁 Getting Started 

Ready to level up communications? Log a customer support ticket in Humanforce Help to get started. Once unlocked, activating the new messaging tool is a breeze. Simply follow our step by step guidance here.

For more details on Chat in Humanforce Workforce Management read our overview article.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.62, delivering meaningful updates to rostering, timesheets, payroll, and integrations. This release focuses on improving system reliability, usability, and data accuracy to help managers, payroll teams, and administrators save time and work with greater confidence.

Release Schedule

• Staging environments were updated on Thursday, 2 October 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 15 October 2025

Roster Manager

Management > Rostering > Roster Manager

Future terminations are now visible in People View
Employees with a future termination date are now correctly displayed in People View when you’re viewing dates where the employee is still active. This ensures they can be included in roster planning right up until their termination date, avoiding coverage gaps.

Improved workflow for Request Confirmation
To prevent duplicate notifications to employees, the system now blocks retriggering a shift confirmation request if a shift is already in “Request Confirmation” status. Users must first unconfirm the shift before sending a new request. This eliminates repeated messages from bulk confirmations and improves employee experience.

Roster Alerts performance improved
Large rosters with many employees could occasionally fail to return alerts due to performance issues, particularly with the “Hours Required” alert. This has been optimised for reliability, ensuring alerts continue to work even in very large rosters.

Event Management – Labour Groups

As part of our continued focus on improving the rostering experience for event-based workforces, several enhancements have been made to how Labour Groups work within Roster Manager.

New actions for Labour Groups in Role View

When working in Role View, with Group by Labour Group enabled and viewing a single day, you can now perform key actions such as Edit, Copy, or Delete Labour Groups directly from the kebab menu. In addition, you can use Bulk Edit Shifts and Add Multiple Shifts to quickly apply updates or create shifts in one action. This enhancement makes it faster and more intuitive to manage event rosters at scale, saving time and improving consistency when handling large or complex group schedules.

Create Labour Groups directly in Role View

You can now create new Labour Groups directly within Role View when Group by Labour Group is enabled and viewing a single day. This allows event managers to add and manage groups without leaving the roster screen, improving efficiency and supporting faster event setup workflows.

Remember the Labour Group grouping in Role View

Roster Manager now remembers your Group by Labour Group setting when switching between single-day Role View and other views. This means that when you return to Role View, your grouping preferences are preserved, reducing repetitive setup and ensuring a consistent rostering experience, particularly valuable for event managers working across multiple views.

Timesheets

Management > Timesheets > Timesheets/Daily Authorisation

Optimised saving of timesheet costing data

We’ve enhanced system performance by enabling costing data to be saved in bulk rather than one record at a time. This reduces database load and accelerates authorisation and costing workflows, allowing timesheets to process faster, especially during high-volume payroll periods.

Leave Approvals

Management > Timesheets > Leave Approvals

Grace period for leave editing
Leave approval rules have been updated to respect the “No. of days grace editing for elapsed periods” setting in Access Levels. Managers can now unauthorise or delete past leave requests within the configured grace window, instead of seeing a blanket “no permission” error. This provides flexibility for late adjustments while maintaining governance.

Payroll

Management > Timesheets > Payroll

Standardised PayType export format

The PayType value [PAYTYPEVALUE:HH.MM] export logic in Humanforce Web has been standardised to match BackOffice. Decimal-hour to HH.MM conversions now apply consistent rounding (e.g., 7.6 hours exports as 7.36), ensuring payroll exports are uniform and accurate across both systems. This alignment prevents data inconsistencies and eliminates manual correction of time values.

Employee Management

Management > Employee > Employee Management

Improved handling of role and location assignments

When multiple managers edit an employee’s record, updates are now applied without overwriting existing department or role assignments made by others. This enhancement ensures employee configurations remain accurate and consistent, reducing errors caused by limited location visibility and supporting smoother multi-manager collaboration.

Admin Settings

Prevent duplicate Location Settings records

Admin > Org Structure > Locations

The Location Settings save process has been strengthened to prevent duplicate entries when the save button is clicked multiple times. This change safeguards against data duplication, improving system stability and ensuring administrators always work from a single, accurate configuration record.

Save custom shift type ordering

Admin > Award Config > Shift Types

You can now save the sequence order of shift types in the Shift Type Maintenance screen when sorting by name or export code. The confirmation message has been updated to clarify that saving applies the new sequence across all related areas. This update gives administrators greater control and consistency over how shift types appear throughout the system.

Integration Central

Management > Advanced > Integration Central

MYOB terminated employee imports
Based on customer feedback, employee termination dates from MYOB will now always be imported into WFM, regardless of the employee’s status in MYOB. This ensures employee records are more accurate and up to date for reporting and compliance. Help article

Improved employee emergency contact sync
Emergency contacts in Humanforce HR are now imported into WFM with primary and emergency contact checkboxes ticked, ensuring details are correctly reflected. Employees can also update their primary emergency contact in the Work-App, and this will flow through WFM to HR. This closes data gaps and reduces admin overhead.

Qualification import improvements
Only approved qualifications with statuses Current, Future, or Expiring Soon  will now be imported from HR into WFM. This ensures only valid and actionable qualifications are carried across. Note: deleted qualifications in HR will still need to be manually deleted in WFM until auto-delete support is introduced.

We are excited to announce the launch of Employee Data Sync across Humanforce HR, Workforce Management (WFM), and Payroll, which will help ensure that your workforce remains roster and pay ready throughout the employee lifecycle.

This enhanced capability is designed to simplify and streamline your employee data management journey, bringing together all your core people, operations, and pay processes into a single, connected platform.

With greater system connectivity, managers can focus on people while the synchronisation ensures the right data is always in the right place at the right time. This will save time, reduce operational risk, improve data accuracy, and enhance compliance across your organisation.

🔥 What's New?

Our enhanced capability introduces several capabilities that transform how you manage employee information:

• Employee data sync: Keep vital employee data, such as job role, pay rate, bank, tax and superannuation details centralised and up to date throughout the entire employee lifecycle from onboarding to offboarding, through auto-syncing across HR, WFM and Payroll.

 Near real-time synchronisation: Employee data is updated in near real-time so organisations can view up-to-date information without waiting overnight.

Please note: The primary or default job is shared between HR and WFM. Additional roles are supported in WFM to ensure your business can support complicated rostering and employee cost allocations. For extended/custom capabilities across the HCM suite, contact us today

⭐️ Why it Matters 

Customers in industries such as Retail, Hospitality, Healthcare, and any sector with dynamic, frontline, or flexible workforces can now experience significant benefits.

• Data integrity: HR acts as the single source of truth, ensuring employee details remain updated across WFM for rostering and pay, and offering greater data accuracy and consistency.
• Operational risk reduction: Data is auto-synchronised to minimise errors and ensure compliance, reducing the risk of costly mistakes.
• Compliance confidence: With greater employee data accuracy and consistency, payroll and rostering processing teams can increase operational compliance. For example, information about employee working with children qualifications can be collected, validated, then parsed to WFM ready for more compliant roster processing.
• Faster onboarding to pay: New hires and their contracted rates of pay are processed efficiently, accelerating time-to-productivity and ensuring employees are paid accurately and on time.
• Reduced admin & increased productivity: Less manual data updating means HR and operational teams can focus on higher impact tasks.

Enhanced employee experience: Employees benefit from smoother onboarding processes, accurate payroll, and reliable access to their information.

🏁 Getting Started

To begin experience Employee Data Sync raise a support ticket to activate this feature for your organisation and check out our knowledge base articles on our Help portal:

• Overview article
• Guidance on how to enable the integrations
• Field Mapping Reference

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.61. This release delivers faster shift bidding, real-time payroll totals, improved reporting, and expanded payroll access (including IPayroll/Cloud payroll, now available beyond Back Office). With these updates, Cloud WFM employees and managers gain quicker, more accurate workforce and payroll tools across the platform.

Release Schedule

• Staging environments were updated on Thursday, 18th September 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 1st October 2025.

Bid Manager

Management > Shift > Bid Manager

Reviewing shift bids with default area

The default area of an employee is now included in the employee details when reviewing the bids against a shift. This makes it easier for a manager to match shifts in a given area with an employee who works in that same area, better inform managers of the default area of their employees and ultimately ensure better fit employees are filling available shifts.

Faster shift bid reviewing and searching

We have optimised the bid search process to improve the loading times of shift bidding screens, allowing managers to view and review shift bids faster when searching for shift bids.

Employee Shift Bidding 

Employee > Shift Bidding

Faster shift bidding and reviewing

Employees on Humanforce Cloud WFM will experience faster loading of shift bid information, making it easier to review and bid on shifts in the Shift Bidding screen.

Payroll

Management > Timesheets > Payroll

Auto-updated summary totals in Payroll Daily Breakdown screen  

We have now improved the updating of summary totals after customers perform manual interpretation of a timesheet entry in the daily breakdown of the Payroll screen. This screen will now  instantly refresh with auto-updated totals. This change now ensures accurate payroll data without needing a page refresh, ensuring greater payroll processing accuracy and reliability.

IPayroll / Cloud Payroll availability in Cloud WFM

Payroll teams can now access iPayroll/Cloud Payroll package in Humanforce WFM to export payroll data. Previously only available in Humanforce Back Office version of our Workforce Management (WFM) system, availability in Cloud WFM now streamlines payroll processing by ensuring all payroll processing is managed directly within Humanforce Cloud WFM whilst also improving payroll stability.

Reports

Reports > Timesheets 

Accurate Work History Reporting

We have now excluded deleted breaks in the Work History Report calculations. This ensures only valid and active break records are now being displayed.

Workforce Analytics

Management > Advanced > Workforce analytics

Faster timesheet reporting

We have improved the performance of Workforce Analytics timesheet reporting, so that managers will experience faster load times and a smoother overall reporting experience.

Integration Central

HR > WFM

HR to WFM integration qualification improvements

With this improvement, only qualifications with statuses APPROVED, CURRENT, FUTURE or EXPIRING SOON will be imported to Humanforce Cloud WFM. Any qualifications deleted in Humanforce HR will still need to be manually deleted in WFM until auto-deletes are supported.

Significant legislative changes will impact Aged Care providers in the coming months, including further pay increases for workers and the introduction of new rights-based Aged Care Act. As these comprehensive reforms for the Aged Care sector take place, Humanforce is here to help you navigate these updates, streamline compliance, and ensure your workforce is paid correctly and on time.

🔥 What’s New?

1. Additional pay increases for employees under Nurses, Aged Care, and SCHADS (Social, Community, Home Care and Disability Services) Industry Awards

From 1st of October 2025 an additional round of pay increases for aged care workers and in-home carers will take effect under the Aged Care Award, Nurses Award and SCHADS Award.

2. New rights-based Aged Care Act

From 1st November 2025 implementation of the new Aged Care Act will focus on:

• Resident rights, dignity, and choice.
• Higher quality and transparency, including increased minimum care hours, staff training, and clearer reporting.
• Stricter regulatory oversight and more frequent inspections.
• Launch of the Support at Home Program with new funding and reporting standards.
• Enhanced safeguarding to protect residents.

⭐️ Why These Changes Matter

The additional round of pay increases for aged care workers will ensure better and fairer wages for aged care workers, helping increase worker engagement, retain top talent professionals within the industry and ultimately enhance quality of resident care.

The new Aged Care Act reforms bring sweeping changes to compliance, quality standards, and workforce remuneration. Timely updates to pay rates and operational policies are essential to avoid compliance risks, protect resident rights, and support financial sustainability. Aged Care providers must act promptly to align workforce practices to these new legal obligations and maintain trust with residents, families, and regulators.

🏁 Getting Started 

Ensure your employee pay rates remain compliant with the new updated minimum wage requirements:

• Maintain payrates In Humanforce WFM.

To prepare for the new Aged Care Act, Australian Aged Care providers are:

• Reviewing and updating policies to align with the new Aged Care Act
• Delivering staff training on new standards and reporting obligations
• Utilising Workforce Management dashboards such as Humanforce’s AN-ACC dashboard to prepare for transparency requirements
• Communicating the changes to staff and stakeholders early.

⚖️ Compliance Confidence

Humanforce’s Award Interpretation Engine and Workforce Management solution can help organisations automate complex wage calculations, provide proactive compliance alerts, and streamline record-keeping. The Humanforce HCM suite combines Payroll, HR, Talent, and compliance tooling, which could help organisations stay ahead of new legislation, minimise compliance risks, and future-proof aged care operations.

Disclaimer: This article contains general information only and is not intended to constitute legal, financial, industrial relations or other professional advice. While care has been taken to ensure accuracy at the time of publication, the information may not reflect the most current legal or regulatory developments. Employers should not rely on this content when making decisions and should seek independent professional advice regarding their obligations under applicable laws and awards. Humanforce accepts no liability for any loss arising from reliance on the information contained in this article.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.60, which delivers a range of improvements that increase rostering efficiency, make compliance smoother, and provide the flexibility, reliability and performance your team needs for operational excellence.

Release Schedule

• Staging environments were updated on Thursday, 4th September 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 17th September 2025

Roster Manager and Template Manager

Management > Rostering > Roster Manager
Management > Rostering > Template Manager

Consistent 24-Hour time format across rostering tools

To ensure a consistent experience across Humanforce WFM, all shift times, break times, and other time entries now display in 24-hour format within both Roster and Template Manager. This aligns them with Timesheets, Leave/Availability pages, and legacy tools like Department Rostering, making it easier for managers to read, plan, and communicate rosters without confusion.

Wider Filter Display for Easier Navigation

We’ve improved the page layout when displaying all available roster filters. Filters will now extend across the full screen width before wrapping, reducing unused space and helping users scan and interact with filters more efficiently, especially useful when managing complex rosters with many filter options.

Roster Manager

Management > Rostering > Roster Manager

Reassign Locked Shifts Without Unlocking First

Managers with the appropriate permissions can now reassign or offer locked shifts without the extra step of unlocking them. This streamlines the shift management process by reducing clicks and speeding up handovers or reassignments, particularly useful during last-minute changes.

Clearer Error Messages When Notifications Fail

When SMS or push notifications for shift offers fail, admins will now see more detailed error messages explaining what went wrong. This provides better visibility for troubleshooting and ensures a quicker path to resolution when issues arise with offer delivery.

Faster Search by Employee Name or Code

We’ve optimised the “Employee code or name” filter in Shift, People, and Role views for faster performance. Searches now return matching employees more quickly, making it easier to find team members and take action in high-volume rosters.

Template Manager

Management > Rostering > Template Manager

Faster Shift Editing with Background Validation

Editing shifts in Template Manager is now quicker, thanks to a behind-the-scenes enhancement. Validation and warnings are now processed in the background, allowing the shift editor window to open faster so managers can get in and make changes with less delay.

Bid Manager

Management > Shift > Bid Manager

Accurate Bid Counts for Overnight Shifts

We resolved an issue where some employee bids for overnight shifts weren’t reflected in the Bid Count summary row, even though they appeared in the expanded bid list. Now, all valid bids are consistently counted and displayed, giving managers an accurate view of shift demand when making decisions.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.59, which delivers a range of improvements that increase rostering efficiency, make compliance smoother, and provide the flexibility, reliability and performance your team needs for operational excellence.

Release Schedule

• Staging environments were updated on Thursday, 21st August 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 3rd September 2025

Roster Manager and Template Manager

Management > Rostering > Roster Manager

Display of overtime warnings in shift tiles and Alert Panel

We’ve improved the consistency of the overtime warning display in Roster Manager and Template Manager, so it displays consistently in shift tiles and the Alerts Panel. This removes the need to open the shift edit window to see overtime warnings, increasing rostering efficiency.

Roster Manager

Management > Rostering > Roster Manager

Performance optimisation for Bulk Unassign, Bulk Delete and Role view

Bulk Unassign and Bulk Delete actions in Roster Manager have been optimised to execute more efficiently, contributing to faster completion of rostering when working with shifts in bulk. 

We've also made further speed improvements in the Role view by rendering shifts more efficiently, helping your rostering team locate and manage shifts faster.

More flexibility to import Templates with invalid break dates

With this change, you can import Roster Templates with invalid break dates (which might be caused by legacy template data) into Roster Manager. By using the shift dates instead of break dates, this change gives you more flexibility.

New shift error alert: Before Employee’s Start Date

We’ve introduced a new shift error alert to flag when a template import has created a shift for an employee before their start date. The shift appears with an error icon and tooltip Before Employee's Start Date to help explain that this shift exists before the employee is due to start work.

Template Manager

Management > Rostering > Template Manager

Improved consistency of alerts with Roster Manager

This update improves consistency across Roster Manager and Template Manager for roster alerts. The Employee role qualification alert is now fully implemented so that the Restrictive option (to trigger an error rather than a warning), and also the Employee Must/Must Not have qualification behaviour is now in place.

Leave Management

Management > Availability > Leave Approvals

Strengthened permissions for leave changes in past pay periods

We’ve strengthened permissions so users can only unauthorise and/or delete leave in past pay periods if they have both the Allow edits within elapsed pay period and Un-authorise or delete leave in the past permissions enabled. This ensures consistent control over past-period leave changes, preventing unintended alterations outside defined pay periods.

Timesheets

Management > Timesheets

Timestamps stored in UTC to strengthen Timesheet data consistency and usability

To ensure consistent, accurate time data across time zones, we’ve changed the way timestamps that capture when a Timesheet was Authorised and Modified are stored. These timestamps are now stored in UTC and automatically converted to the user’s local time for display, improving accuracy and use of the data in Workforce Analytics, auditing, and integrations.

REST API

Integrations > REST API

Updates to role revisions and payslips for terminated employees

We’ve removed restrictions that prevented updates to role revisions and payslips for terminated employees via REST API. This allows to perform necessary adjustments for employees terminated within a pay period, ensuring accurate payroll processing.

Distributing tips at hospitality venues is often time consuming, complex and even contentious among frontline customer service team members.

With On the Monee's new integration with Humanforce Workforce Management (WFM), automatically calculate tips using approved workforce management timesheet data and tip records, and ensure your valued frontline staff are accurately, and fairly rewarded directly into their app linked wallets. This means frontline teams are rewarded faster to excel on the frontline with more accurate, direct, end-to-end tip distribution.

Let’s take a closer look...

🔥 What’s New?

On The Monee, Australia’s leading digital tipping solution for casual workers with distributions delivered directly into their wallet, now integrates seamlessly with Humanforce WFM to streamline the end-to-end tip pooling process. This integration automates the often complex and burdensome task of tip distributions by:

• Automatically pulling approved timesheet data from Humanforce WFM and combining it with On the Monee generated tip calculations
• Catering for complex tip distribution scenarios such as split shifts and calculation weightings.
• Applying venue-specific tip distribution logic through a powerful rules-engine
• Processing tip payments electronically within existing configured payroll management processes direct to accounts linked through their On The Money app.

⭐️ Why it matters

Payroll and operations management teams of restaurants, hotels and customer service led organisations, are charged with the responsibility to process fair, accurate, and timely tips distributions.

• Accurate end-to-end distribution: process complex tip calculations instantly down to specific departments and directly into employee linked accounts.
• Configure with ease: Simple click-and-connect setup using existing Humanforce Workforce Management credentials
• Seamless automation: Automatically sync approved timesheet data with tip collections
• Enhance staff engagement: Transparent, fair, and timely tip payments.

🏁 Getting Started  

 To learn more about this new integration check out this Help article or contact On The Monee. 

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.58, which introduces targeted improvements to rostering workflows, alerts, shift bidding, and more. These updates enhance clarity in scheduling, prevent duplicate records, and improve integration and reporting, all while supporting faster and smarter daily operations for your team.

Release Schedule

• Staging environments were updated on Thursday, 7 August 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 20 August 2025

Roster Manager

Management > Rostering > Roster Manager

Clearer leave alerts now show actual leave period

Previously, the Leave alert displayed only the full shift time, making it difficult to see how leave impacted the roster. The alert now shows both the leave period and the rostered shift time, making it easier to assess any overlap and adjust staffing as needed.

Accurate qualification checks for shift alerts

We’ve corrected a scenario where the Qualification Check alert could incorrectly appear in the notification panel, even when employees had the required qualifications. This ensures alerts are shown only when relevant, reducing unnecessary noise and improving focus for schedulers.

Default Area now visible in Fill Shift

The Fill Shift function now includes an optional Default Area column, accessible via the column selector. When enabled, it displays the employee’s default area from their profile, making it easier to assign shifts confidently, especially in multi-role or multi-area environments.

Avoid unnecessary errors when bulk editing shifts with no breaks

An incorrect validation message Break falls outside the shift time was previously shown when bulk editing shifts without a break. This has been fixed, allowing smoother bulk edits and reducing confusion when managing break-free shifts.

Template Manager

Management > Rostering > Template Manager

Shifts now sort by start and end time

We’ve improved shift sorting in Template Manager to make reviewing large templates more intuitive. Shifts are now sorted first by start time and then by end time, so shifts with the same start time display in proper chronological order. This matches the ordering in Roster Manager’s Role View for a consistent scheduling experience.

Clocking

Humanforce Web > Clocking

Break prompts now reflect rostered entitlements

When clocking out, the break prompt will now only appear if a break is actually due, based on the roster or break schedule. When shown, break times are automatically pre-filled, reducing unnecessary prompts, saving time, and helping ensure compliance with break entitlements.

Shift Bidding

Employee > Shift Bidding

Shifts before employee start date are hidden

Employees will no longer see shifts dated before their official start date when bidding. This prevents bidding on ineligible shifts, streamlines the bidding process, and supports compliance with employment start rules.

REST API

Integrations > REST API

New endpoint for Roster Labour Group data

A new REST API endpoint is now available to retrieve Roster Labour Group details, including manager information. This enhancement supports developers and integration partners by enabling richer reporting and deeper integration with roster structures.