We’re thrilled to unveil Messaging in Humanforce Work app and Cloud Workforce Management (WFM)!

Designed to cut communication chaos, connect teams, and drive productivity, Messaging makes communication effortless, engaging, and drives real action.

Let’s dive into the details.

🔥 What’s New?

We’ve enhanced the ability for managers to better connect with employees.  As an optional upgrade from our existing messages feature, it is purpose-built for today’s workforce.

Experience powerful messaging capabilities such as:

• Direct & Group Messaging: perform 1:1 chats and group chats with distributed workforce teams.
• Rich Multimedia Sharing: Share emojis, GIFs, images, videos, document attachments, and URL links with previews—far beyond simple text messaging.
• Embedded messaging: Start or access chats directly from within the Schedule screen and have critical shift and availability details automatically embedded within the message to ensure clearer context and close shift coverage quickly.
• Advanced Filters & Permissions: Target messages by region, location, department, role, or pay company, filter harmful language and control who can send and receive messages based on detailed access permissions.

With enhanced functionality, Messaging in Work app and WFM is an optional enhancement for our existing employee messaging platform.

Messaging is only available on our new Work app and not available on our legacy workforce management app ‘Humanforce (Legacy) app’.

⭐️ Why it matters

Messaging is designed to enhance workforce communication and collaboration between employers, their teams and targeted workforce groups.

• Ignite Engagement: Reach the right team members at the right time and share vital information.
• Drive action, fast: Communicate directly with your team where you already manage shifts to drive productivity.
• Protect communications: Centralise employee communications in one spot and avoid sensitive information sprawl on various communication channels.
• Share more, search less: With a rich set of information accessible anytime, anywhere for employees, share documents, links and images and more.
• Foster a respectful culture: Safeguard communications with intelligent moderation that filters harmful language and nurtures culture.

🏁 Getting Started 

Ready to level up communications? Log a customer support ticket in Humanforce Help to get started. Once unlocked, activating the new messaging tool is a breeze. Simply follow our step by step guidance here.

For more details on Chat in Humanforce Workforce Management read our overview article.