We’re pleased to announce the upcoming release of Humanforce Workforce Management (Cloud) version 6.0.66, delivering improvements across rostering, leave, payroll exports, timesheets, templates, and system performance. These enhancements support more accurate scheduling, stronger data integrity, smoother workflows, and a reliable experience during the end-of-year period.

Release Schedule

• Staging environments were updated on Thursday, 27 November 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 10 December 2025

Holiday Season Release Schedule

Release Freeze: Friday 12 December 2025 – Monday 12 January 2026

To ensure stability throughout the busy holiday period, we will be pausing the Humanforce Cloud release schedule from Friday 12 December 2025 through Monday 12 January 2026. This pause helps ensure smooth operations for customers during a high-activity time of year.

Our first Humanforce WFM release for 2026 will take place on Wednesday, 14 January, with release notes published the following week (week commencing 19 January 2026). We will then resume our normal release cadence.

Back Office to Humanforce Cloud

We continue to transition key configuration, payroll, and templating capabilities from Humanforce Back Office into Humanforce Cloud. The following updates improve parity between platforms and reduce reliance on legacy tools.

New option to control template generation date behaviour

Management > Rostering > Template Manager

Template Generation now allows you to choose whether to:

• Respect the template’s original Start Date (Effective Date) - ideal for multi-week templates where shift patterns must align week-to-week, or
• Generate from any date you select - useful for one-off events or restarting patterns after a break. 

This improvement ensures template generation behaves consistently with Back Office and gives you greater control over how recurring patterns are continued.

Help guide: Generate a roster template in Template Manager.

Event templating with Labour Groups

Management > Rostering > Template Manager

Template Manager now fully supports Labour Groups for event-based planning. When viewing a single day, you can create labour groups and associate shifts directly to those groups. This helps event-based teams organise staff more clearly, maintain structure during planning, and reuse templates with greater accuracy.

This enhancement replaces the Back Office event template workflow. However, Back Office event templates created in Event Planner are not compatible with Humanforce Cloud and will not appear in Template Manager. If you need to bring a Back Office template into Humanforce Cloud, you can import the roster into Roster Manager, then use “Save as Template” to create a Cloud-compatible version. For detailed steps, please refer to the updated help guide.

Help guide: Use Labour Groups in Template Manager.

Import Template now supports Labour Groups

Management > Rostering > Roster Manager

Templates containing Labour Groups can now be imported into Roster Manager with all groups and shifts preserved. Labour Groups are created automatically, and shifts are placed correctly in each group, ensuring template structure is replicated seamlessly during live roster creation.

Save as Template now supports Labour Groups

Management > Rostering > Roster Manager

When saving a roster as a template, the Keep Labour Groups checkbox now ensures your existing labour group structure is preserved. This keeps templates consistent with the roster layout you designed, especially useful for event repeatability.

Help guide: Save a roster as a template.

PayGlobal Timeband Export – consolidation of adhoc allowances

Management > Timesheets > Payroll > PayGlobal Timeband Export

The PayGlobal Timeband Export has been migrated from Back Office to Web, introducing a smarter export logic that consolidates multiple adhoc allowances for a single timesheet into a single line. Each allowance is now allocated to separate columns, ensuring totals and values are aggregated accurately while streamlining export management and improving reporting clarity.

Rostering

Bulk Add Shifts now supports Custom Fields

Management > Rostering > Roster Manager

You can now include Custom Roster Fields when creating shifts using Bulk Add Shifts, ensuring important operational details are captured consistently at scale. This update reduces manual cleanup and provides richer, more accurate shift data from the moment shifts are created.

Improved sorting consistency in the Roster by Roles Report

Reports > Roster > Roster by Roles

The Roster by Roles report now presents shifts in a more reliable order when Order shifts by start time is turned off. This refinement ensures predictable grouping and makes the report easier to read and analyse, especially for multi-role rosters.

Bid Manager

Management > Shift > Bid Manager

Hourly Rate now displays correctly when a Rate Override is applied

The Hourly Rate column in Bid Manager now correctly displays values when a Rate Override has been applied in the employee’s role revision. Previously, this value showed as $0.00, creating uncertainty for managers reviewing bids. This fix ensures the displayed rate accurately reflects the employee’s pay configuration, improving transparency during bid evaluation.

Timesheets and Clocking

Enhanced Split Timesheet screen performance

Management > Timesheets > Split Timesheet

We’ve optimised the Split Timesheet process to reduce load time and eliminate interface delays, making it faster and easier to review and adjust long or complex timesheets. These performance improvements ensure a smoother experience for payroll administrators and managers working with high volumes of data.

Faster performance on the Clocking page

Clocking

The Clocking page now loads faster thanks to optimised retrieval of timesheet data. This update delivers a smoother experience for employees when clocking out, particularly in high-volume environments or when multiple timesheets are associated with a single user.

Employee Availability

Employee > Availability

Improved unavailability management during leave block-out periods

We’ve improved availability management so that users with permission to submit requests during black-out periods can now correctly select “Unavailable” on block-out days. This ensures authorised employees can still manage their availability as intended without receiving permission errors, supporting better workforce planning and compliance during restricted periods.

Employee Management

Management > Employee > Employee Management

Enhanced auto-population of profiles and pay rates when assigning roles

When adding new roles to an employee, the system now correctly auto-populates profile and pay rate details even for users without permission to manually create pay class revisions. This ensures that the “Auto populate employee profile and rate when adding new roles” setting works consistently, preventing incomplete or misleading updates and maintaining data integrity across employee records.

Default role selection consistency when Start Date edits are restricted

We’ve enhanced role and department assignment behaviour so that an employee’s default role remains correctly selected when users without Start Date edit permissions add new departments. This ensures consistent role assignment and avoids accidental unselection of defaults when managing employee configurations across teams with different permission levels.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.65. This release delivers impactful improvements across file imports, rostering, leave accuracy, payroll, permissions and analytics, making WFM faster, clearer and more reliable. These updates reduce manual effort, remove legacy dependencies and streamline everyday workflows, giving teams greater accuracy and efficiency across scheduling, data management and reporting.

Release Schedule

• Staging environments were updated on Thursday, 13 November 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 26 November 2025

Roster Manager

Roster Manager > Actions > Edit 

Shift times can now be adjusted backward or forward in bulk 

Bulk Edit Shifts now supports adjusting shift start, break and end times forward or backward by a custom number of minutes. Event managers and roster planners can instantly apply timing changes such as delays or early finishes across many shifts at once, streamlining last-minute roster adjustments and reducing manual editing. For example, this helps account for event delays, additions, early or late finishes due to unpredictable schedule changes to an event. 

Management > Rostering > Roster Manager

Updated ‘Assign & Unassign’ roster permission

The “Assign & Unassign Only” permission in Roster Manager has been updated and renamed into a standard permission; “Assign & Unassign.” This permission is now required for all shift assignment actions, including Fill Shift, Bulk Assign/Unassign, Re-assign, and editing a shift’s assignee. 

For existing users who previously had either “Assign & Unassign Only” or “Allow Shift Editing” will automatically retain the correct access. Additionally, managing Shift Offers will now require both “Assign & Unassign” and “Allow to Offer Rosters.”

Management > Rostering > Roster Manager

Improved error visibility in request confirmation dialog

When a bulk send cannot find any valid shifts during the Request Confirmation workflow, the warning is now displayed directly in front of the confirmation dialog, preventing scenarios where the dialog remained open with no user feedback. Users can quickly assess the messages and take action accordingly.

Management > Rostering > Roster Manager

Improved overtime warning display in Shift Editor

Overtime warnings have been refined to show all applicable overtime components when multiple overtime types are triggered. Rather than multiple scattered alerts, all overtime warnings now appear in a single consolidated alert panel, improving clarity and ensuring roster editors can make informed decisions.

Leave Management 

Admin > Award Config > Shift type settings 

Updated leave accrual eligibility threshold

The leave accrual rule “Apply this rule when Employee has worked at least…” now works consistently with the configured service threshold. Accruals will only begin once the employee reaches the configured service years (e.g., 7 years for Long Service Leave), preventing early projections and ensuring long-term accuracy of accrual forecasting.

Admin > System Config > Leave block-outs 

Blackout periods excluding Shift Types

Leave applications now properly allow leave during blackout periods when the associated shift type is configured as excluded from the blackout. These shifts are no longer greyed-out and are now correctly restricted. This ensures blackout rules fully match the customer’s configuration and is clearer when employees are applying for leave.

Workforce Analytics

Management > Advanced > Workforce Analytics 

Performance optimisation for multi-widget dashboards

Dashboard performance has been optimised through reduced database calls. This removes redundant load, dramatically improves dashboard speed, and stabilises system performance during peak reporting periods for a smoother overall workforce reporting experience.

Administation

Admin > Org structure  

Location code updates

Administrators can now reliably update Location Codes, with all changes persisting correctly to the database. This ensures accurate location data management and eliminates the need for workarounds.

Integration Central

Management > Advanced > Integration Central

Additional Roles & Role Revisions File Import Available 

A major enhancement within Integration Central introduces a new file-based import type allowing users to upload additional Roles and Role Revisions for an employee. 

Users can now upload additional roles after an employee’s basic profile is created, along with the pay related revision history.

The import supports unlimited rows (within a 15Mb file limit), full field-mapping controls, inheritance logic for role revisions, and robust validation with detailed error logs. Enhanced logs include row-level success/error status and downloadable error files via URL or SFTP. This modernised import process enables a faster onboarding of employees. Any customers using Back Office file imports can now utilise this file import to import employee data.

We're excited to announce Humanforce Work App Version 1.23, which includes improvements in key mobile workforce management areas such as clocking enhancements, and general performance improvements.

Release Schedule

iOS and Android Work app v1.23 release is expected to be available in the week of 24th November 2025.

Clocking

Location Accuracy Improvements

Clocking

Clocking in now provides enhanced accuracy and speed for users with geo-fence enabled, especially when connected via cellular networks.  This minimises delays and ensures reliable geofence validation.

Improved Performance

We've improved the speed of clocking in, making the process faster and more responsive for all users. We’ve also resolved an issue with showing the countdown to an upcoming shift on the Clocking screen (iOS).

Timesheet

Timesheet Management Fixes

Manager > Timesheets

Resolved issues with timesheet editing including event and area fields clearing unexpectedly and proper enforcement of locked timesheet controls. Times can now be edited correctly when authorisation permissions allow.

Messaging

Messages

We've removed the 'beta' label on chat and resolved several minor issues including the display of profile images, ensuring a more polished and reliable chat experience. We've also increased the minimum Work app version for chat to v1.21.

General UI and Performance Improvements

Bank Account Settings

Profile > Personal details > Bank details

For HR-Integrated customers, bank account editing has been disabled in the mobile app and the bank details section will now redirect users to Humanforce HR for updates to bank details.

Enhanced Feedback

Profile > Help us improve

We've updated the in-app feedback form to add a rating and made the form more specific so users know exactly what to provide when submitting feedback, making it easier to share your thoughts and help us improve.

Additional Improvements

Resolved QR code screen resolution issues (Android) and updated error messages displayed when leave source hours are missing (Android) and for unavailability submissions with minimum notice periods (iOS).

We’re excited to introduce Candidate Forms, a better way to collect structured data from candidates after they’ve submitted their job application, without adding friction to the initial application experience.

With Candidate Forms, you can now send tailored, job-specific forms to candidates at any stage of the recruitment process. Whether it’s collecting onboarding details, certifications, medical declarations, or DEI info, Candidate Forms helps streamline your workflows and keeps everything securely tracked in one place.

What’s New

Humanforce Talent now includes a dedicated Candidate Forms feature, giving you the flexibility to:

• Create and manage configurable form templates through a new self-service interface
• Trigger forms to candidates 1:1, in bulk, or automatically as part of your recruitment workflow
• Collect structured responses, attachments, and secure data post-application
• Automatically track form requests and completions in the candidate profile and job vacancy view
• Support up to 5 forms per job vacancy to collect all the data you need, when you need it
  
  

Why it matters

Candidate Forms helps you modernise and streamline your hiring process:

• Reduces friction at the point of application by shifting non-critical questions to later
• Speeds up screening by collecting key data points in a structured, repeatable way
• Replaces scattered comms (emails, notes, calls) with a clean, auditable workflow
• Supports critical use cases like DEI data, onboarding info, certifications, and medical disclosures
  
  

Getting Started

HR and Recruitment Admins can begin creating templates using the new Forms interface, and issuing forms as part of the job vacancy workflow. Candidates will receive a secure email or SMS to complete the form, and their responses will be automatically stored in-platform.

For setup steps and FAQs, visit our Help Centre, or contact your Customer Success Manager to learn more.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.64. This release includes powerful enhancements across Roster Manager, Timesheets, Employee Management, integrations and more, helping to deliver smarter workflows and more flexibility for frontline managers and admins.

Release Schedule

• Staging environments were updated on Thursday, 30 October 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 12 November 2025

Integrations

Employee data forwarding now available to all Humanforce HCM suite customers

We’re excited to announce the general availability of Employee Data Forwarding across the Humanforce suite. This feature enables employee data updates made in Humanforce HR to automatically flow into WFM, and then into Payroll, ensuring data consistency across systems, reducing manual work & operational risk and improving onboarding accuracy.

This update is relevant for our multi-product customers using the Humanforce HCM suite (including HR, WFM and Payroll), and helps them to create a seamless, connected experience from hire to pay.

For more information, take a look at our:

• Connected Employee Data Sync product update post
• Integrated Humanforce HCM Suite Set Up knowledge base article

If you’re not using the full suite yet and would like to learn how this integration can work for you, please reach out to your Humanforce representative to find out more.

Bulk timesheet uploads now supported via file import

You can now upload shift and timesheet records in bulk directly into Humanforce WFM using the Integration Central file import tool. This feature supports efficient time data management across teams, especially for backdated or large-volume uploads during payroll reconciliation or compliance reviews. It’s ideal for organisations managing shifts at scale or importing historical work records from external systems.

Read through the full setup in our Upload timesheet data using Integration Central in WFM knowledge base article.

Upload adhoc allowances in bulk with file import

You can now upload Adhoc Allowance records in bulk directly into Humanforce WFM using the Integration Central file import tool. Whether you're backfilling historical entries or managing large-scale allowance updates, this feature makes it easier to maintain accurate records without manual entry.

Import files can be run on-demand or scheduled using Humanforce SFTP for regular updates. Validation ensures clean, reliable data, aligned with configured Pay Types and employee codes.

Take a look at the Upload adhoc allowances to WFM using Integration Central knowledge base article for more information.

Roster Manager

Management > Rostering > Roster Manager

Default area filter for more targeted shift matching

We’ve introduced a new “Default Area” filter when filling shifts. This helps managers quickly identify employees whose default work area matches the area of the shift, ideal when it's critical to assign shifts based on familiarity with specific areas.
Note: the filter is optional and not automatically applied.

Update to red dot indicator for unavailable employees

We’ve improved how employee availability is displayed in the Fill Shift window. Previously, red dots (used to indicate staff unavailability) were not consistently shown for certain cases. Now, when an employee is marked as “Unavailable by default” or has recurring unavailability covering the entire day, the system will correctly display the red dot indicator, making it easier for managers to avoid scheduling unavailable team members and reducing shift offer errors.

Copy labour group to any date 
Event management in Roster Manager is streamlined using the Copy Labour Group feature - and now the dialog supports copying a labour group to any future date, including dates that aren’t currently loaded in the roster view. After copying, you’ll also get a useful link to jump straight to that day, making forward planning for Events even more seamless.

Faster employee lookup for shift assignment
We’ve improved performance when assigning shifts using the shift editor. The system now fetches the list of available employees more quickly, so you can select the right person for the job with less delay, especially helpful in high-volume rosters.

Complete shift qualification checks in large rosters

In very large rosters, the system may have not completed loading all warnings tied to “Employee Shift Definition Qualifications”. This validation logic has now been optimised to ensure every relevant qualification warning is displayed, regardless of roster size, supporting better compliance and visibility.

Employee Management

Management > Employee > Employee Management

Fix for role revisions with special characters

You can now edit employee profiles without hassle, even when pay rate names contain special characters like single quotes or tab characters. This resolves previous save or display issues in the role list, ensuring smoother updates without any errors.

Reduced unnecessary password change alerts
We’ve improved how access-level permission changes are handled. If a manager edits an employee profile without permission to modify access levels, the system will no longer incorrectly trigger a password reset prompt. This avoids confusion and ensures only relevant alerts are shown.

Leave Approvals

Management > Availability > Leave Approvals

Smarter gray-out period overrides for approvers

We’ve enhanced how gray-out period rules are applied during leave approvals. Now, if an approver has the “Allow request leave during gray-out maxed” permission, they’ll see a clear summary of impacted gray-out periods and can proceed with approval. This provides greater control for authorised users, while still blocking approvals for those without permission, ensuring policy enforcement with flexibility.

Timesheets

Management > Timesheets

Improved validation for adhoc allowance quantity entries

We’ve improved how adhoc allowance quantity entries are validated. If a user enters a value that exceeds the maximum or falls below the minimum defined in the Pay Type settings, an error message will appear and the field will reset to the nearest valid value.
Note: Existing timesheets with quantities outside the allowed range will now display an error when edited, giving managers the opportunity to review and adjust allowances as needed.

Managing work schedules just got easier! Introducing Work app Calendar Sync, an exciting new way employees can manage their work and personal commitments in the one calendar, made easy through the synchronising of rostered shifts with their personal calendar.

Deliver seamless employee calendar management, generate faster shift coverage and greater employee engagement today.

Let’s dive in...

🔥 What’s New?

Calendar Sync delivers the following new schedule management features for employees.

• Calendar Sync: Export your confirmed shifts to your native mobile calendar app (e.g. Google Calendar, Apple Calendar).
• Automatic updates: Any published shift changes or cancellations are updated in your calendar.
• Calendar link sharing: Share your work calendar of confirmed shifts with other people via URL link.
• Flexible preferences: Choose which calendar you’d like to sync with and manage it directly in your calendar settings.

⭐️ Why It Matters

By making shift management even easier for employees, it’s a win-win for both employees and managers.

• For employees: No more mental juggling between shifts and personal events - your entire schedule is now in one place. Stay organised, received reminders from your preferred calendar app, and improve work-life balance.
• For managers: Reduce missed shifts and last-minute confusion. By giving employees greater visibility and flexibility, you empower them to show up prepared and stay engaged.

🏁 Getting Started  

Getting started is easy. Simply follow the instructions detailed in our Help article. For more information contact your Humanforce representative today.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.63. This release delivers further support to transition from BackOffice to Humanforce Cloud WFM, with a new insufficient leave alert for Timesheets, and several enhancements to Roster Manager and other key modules. Read on for all the details!

Release Schedule

• Staging environments were updated on Thursday, 16 October 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 29 October 2025

🔁 Back Office to Humanforce Cloud WFM 🔁

Timesheets

Management > Timesheets > Timesheets/Daily Authorisation

New alert for insufficient leave balances in Humanforce Cloud

A new Timesheet alert is now shown when an employee has insufficient leave for the leave type selected on their timesheet. This gives Managers and Payroll Admins early visibility of insufficient leave issues, allowing them to be addressed promptly and ahead of payroll processing. The alert both highlights the timesheet record and surfaces a notification.

For those customers using Back Office to process payroll, this new alert fulfills the same purpose as the Leave Adjustment screen in Back Office, to support your transition to Humanforce Cloud.

To enable the Timesheet alert for Insufficient Leave Balance, head to Admin > System Config > Clock In Settings. For step-by-step guidance on how to set up Timesheet alerts, visit Configuring Timesheet Alerts on Humanforce Help.

Roster Manager

Management > Rostering > Roster Manager

More space for more shifts

Based on customer feedback, the Roster Manager grid layout has been optimised to accommodate more shifts. While your screen real estate depends on your device, it now shows 8 days (on a browser at 100% zoom, on a 16” laptop, with the main menu minimised). 

Still need more shifts visible? Try reducing your browser zoom setting (using Ctrl and minus key). At 80% zoom, a 16” laptop will now show 10 days in the Roster Manager grid.

Default start times of Unpaid Breaks set according to Award Profile

When adding shifts for an employee, the system now sets the Unpaid Break Start Time to the latest possible time (allowed by the Break Schedule configured in the relevant Award Profile). This ensures breaks are added consistently and in compliance with award rules.

There is no change to the break duration, only to when the break starts. Previously, breaks were placed mid-shift; now they are scheduled as late as possible (based on the schedule) while remaining compliant. 

One exception to note: if you edit a shift and choose “Yes” when prompted to update break minutes for compliance, the existing break time will remain unchanged if it’s within shift hours and already meets Break Schedule requirements. This prevents overwriting intentional break placements made by managers or shift definitions.

Shift Offers have “Offered” status in Roster Manager shift tiles

Bid Manager provides the option to offer a shift to a bidder. These shifts were appearing in Roster Manager with the status of "Confirmation Requested" which was not accurate - as they've actually been offered (to a single employee). As such, we've updated the shift tile to ensure the "Offered" status is now reflected in Roster Manager.

With filters applied, People view shows all employees, including those without shifts

The People View has been enhanced to include the display of all employees with the assigned Location, Department or Role when applying filters - even if they have no shift. Previously, when filters were applied, any employees without shifts became hidden.

We understand this change is important for rostering managers to review shift allocation across their entire team, and provides a more consistent experience for users transitioning from the older Employee Rostering screen. 

Alerts Service 

We've improved the Humanforce Alerts service to allow notifications to be triggered for shifts marked as Request Confirmation when you have an alert configured for shifts that are unconfirmed. This was a logical change because a shift waiting for confirmation should be considered the same as unconfirmed.

Template Manager

Management > Rostering > Template Manager

The Roster Minimum Period Hours and Roster Maximum Period Hours alerts have an option to exclude non-attended roles from their scope, visible in the configuration within Clock-In Settings. Template Manager has been updated to now correctly respect this setting when calculating roster alerts for employees.

This ensures any non-attended role shifts (such as sleepover shifts where the min/max hour alerts should not be considering “non-worked” hours) will be properly excluded in the worked hours scope for these alerts.

Payslip imports

Management > Advanced > Payslip Import

We’ve resolved an issue where large payslip PDF imports (e.g., ~5000 pages) caused duplicate payslip records to appear on the Payslip Delete page shortly after import completion. The import process now correctly handles high-page-count files, ensuring each payslip is imported only once regardless of file size or timeout conditions.

Onboarding (Australia only)

Humanforce Legacy App

Superannuation selection now part of the onboarding flow

We’ve streamlined the WFM onboarding experience by embedding superannuation selection directly into the workflow. New employees can now choose their preferred superannuation fund during onboarding through our integration with SuperAPI, eliminating the need for separate forms or manual data entry. 

Integration Central

Management > Advanced > Integration Central

Import Employee Contacts to WFM via new file import capability

Customers are now able to import Employee Contacts to WFM using this latest file import added to Integration Central. Along with the capability, it also delivers improved error handling and user experience. This file import replaces the legacy contacts file import supported in WFM BackOffice version.

Read through the full setup in our Upload employee contacts to WFM using Integration Central knowledge base article.

We’ve expanded our Apply with SEEK functionality to now support candidates applying via JobsDB and JobStreet, allowing key information like name, contact details, and CV details to be pre-filled from their profile. Candidates can still review and edit their application before submitting, making it faster and easier to apply on both desktop and mobile.

Previously available for SEEK Australia, this enhanced experience is now expanding to support candidates across APAC. All Humanforce Talent customers who use JobsDB or JobStreet and require candidates to apply on their Careers site will be automatically upgraded to the enhanced Apply with SEEK experience.

The following fields will be automatically pre-filled from the candidate’s JobsDB or JobStreet profile when using Apply with SEEK:

• First Name
• Last Name
• Email
• Phone Number
• Resume
• Work History
• Education History
• Executive Summary

We’re excited to introduce Talent Analytics, the first step in our Humanforce Analytics journey, bringing faster, clearer insights to drive smarter hiring decisions. This launch kicks off a wider transformation to unify analytics across Talent, WFM, HR and Benefits, giving you a single source of truth for people data and performance.

As part of this launch, we’ve refreshed the existing analytics experience in Humanforce Talent, and introduce a powerful new premium tier: Talent Analytics Pro.

Whether you’re a recruiter, HR leader, or business partner, Talent Analytics helps you move from reporting to real-time answers and lays the foundation for deeper insights across your entire workforce in the future.

What’s New

Talent Analytics (Core)

As a Humanforce Talent customer, you get a modern refresh of your existing analytics dashboards, with:

• Clean, interactive dashboards showing key recruitment metrics at a glance
• Faster performance and improved visual clarity
• Visibility into your hiring funnel, recruiter activity, and stage progress

Talent Analytics Pro 

Unlock deeper insights and advanced capability with:

• Build-your-own dashboards – Tailor reporting to your unique workflows
• AI-powered insights – Use natural language search to surface trends and answer questions instantly
• Advanced filtering and drill-downs – Explore metrics by recruiter, stage, team, and more
• Threshold and anomaly alerts – Spot and address potential talent issues early
• Scheduled reports and exports – Share insights effortlessly across the business

Why it matters

Talent Analytics turns your recruitment data into dashboards, exports, and AI-powered insights, giving your team:

• Clarity that drives action: Spot trends, track funnel progress, and make data-led hiring decisions faster
• Smarter hiring: Empower recruiters and leaders to see what’s working and where to improve
• More flexibility: Explore and export the data you need, when you need it
• Stronger outcomes: Improve time-to-hire, candidate quality, and team performance through ongoing insight
• One source of truth: Lay the foundation for unified analytics across HR, WFM and Benefits

Getting Started

• Talent Analytics (Core) is currently being rolled out to all Humanforce Talent customers. If you haven't been contacted about this rollout by 20th October, please submit a Support ticket and our team will be in contact.
• To explore or upgrade to Talent Analytics Pro, contact your Customer Success Manager.
• Visit our Help Centre to learn more about dashboard views, filtering, and what’s included in each tier.

We’re thrilled to unveil Messaging in Humanforce Work app and Cloud Workforce Management (WFM)!

Designed to cut communication chaos, connect teams, and drive productivity, Messaging makes communication effortless, engaging, and drives real action.

Let’s dive into the details.

🔥 What’s New?

We’ve enhanced the ability for managers to better connect with employees.  As an optional upgrade from our existing messages feature, it is purpose-built for today’s workforce.

Experience powerful messaging capabilities such as:

• Direct & Group Messaging: perform 1:1 chats and group chats with distributed workforce teams.
• Rich Multimedia Sharing: Share emojis, GIFs, images, videos, document attachments, and URL links with previews—far beyond simple text messaging.
• Embedded messaging: Start or access chats directly from within the Schedule screen and have critical shift and availability details automatically embedded within the message to ensure clearer context and close shift coverage quickly.
• Advanced Filters & Permissions: Target messages by region, location, department, role, or pay company, filter harmful language and control who can send and receive messages based on detailed access permissions.

With enhanced functionality, Messaging in Work app and WFM is an optional enhancement for our existing employee messaging platform.

Messaging is only available on our new Work app and not available on our legacy workforce management app ‘Humanforce (Legacy) app’.

⭐️ Why it matters

Messaging is designed to enhance workforce communication and collaboration between employers, their teams and targeted workforce groups.

• Ignite Engagement: Reach the right team members at the right time and share vital information.
• Drive action, fast: Communicate directly with your team where you already manage shifts to drive productivity.
• Protect communications: Centralise employee communications in one spot and avoid sensitive information sprawl on various communication channels.
• Share more, search less: With a rich set of information accessible anytime, anywhere for employees, share documents, links and images and more.
• Foster a respectful culture: Safeguard communications with intelligent moderation that filters harmful language and nurtures culture.

🏁 Getting Started 

Ready to level up communications? Log a customer support ticket in Humanforce Help to get started. Once unlocked, activating the new messaging tool is a breeze. Simply follow our step by step guidance here.

For more details on Chat in Humanforce Workforce Management read our overview article.