As we continue to invest in innovating our flagship Cloud platform, Humanforce Back Office users should begin their transition away from our legacy Back Office platform, as it will eventually cease to be made available.

Although no firm deprecation date has currently been set (note: please check our Back Office to Cloud Transition Guide article and keep an eye out for other communication for updates), to avoid being rushed or inconvenienced, we encourage customers to start making the transition to HF Cloud operations.

Initially, Back Office screens will begin being deactivated where there is equivalent functionality in HF Cloud.

With many new advancements in HF Cloud, nearly all customers can benefit from replacing Back Office operations with superior Cloud workforce management operations for good.

🔥 What’s New?

With a host of new self-service knowledge articles, guidance and training materials, as well as new ways our Cloud WFM experts can directly support you with your transition, now is the time to begin your move away from Back Office.

Resources and Guides

We’ve now released a HF Back Office to Cloud Transition Guide for our Back Office customers. It has been designed to clearly highlight some of the most common Back Office replacement workforce operations than are now to be operated in HF Cloud, as well as share direct access to available self-service resources, such as instructional Help articles and training material.

 

Customer Service Support

To help Back Office customers achieve a seamless transition, our team of Cloud WFM experts are eager to provide direct and individual service support, in addition to our self-service resources.

⭐️ Why it matters

With significant benefits found in our most advanced Cloud platform, Humanforce Cloud is the clear choice when performing key WFM processes in comparison to our legacy Back Office system, as it delivers:

• More powerful and sophisticated WFM capabilities
• Greater compliance confidence
• Time and effort savings
• Continuous innovation released automatically
• A modern, intuitive, easy-to-use interface.

Starting your transition today will ensuring a smooth a transition as possible by helping avoid rushed processes and safeguard against experiencing limited access to Customer transition support services ahead of future Back Office deprecation deadlines.

🏁 Getting Started  

Jump start your journey today by replacing your Back Office WFM operations with the relevant HF Cloud operations detailed in HF Back Office transition guide article here.

For updates and details on our future Back Office deprecation plans, contact your Humanforce Representative and keep an eye for updates on our transition guide article (link directly above).

To inquire about how customer service team can support you through this transition, contact our Customer Experience team by submitting a Zendesk support request here.