We’re excited to introduce Talent Analytics, the first step in our Humanforce Analytics journey, bringing faster, clearer insights to drive smarter hiring decisions. This launch kicks off a wider transformation to unify analytics across Talent, WFM, HR and Benefits, giving you a single source of truth for people data and performance.

As part of this launch, we’ve refreshed the existing analytics experience in Humanforce Talent, and introduce a powerful new premium tier: Talent Analytics Pro.

Whether you’re a recruiter, HR leader, or business partner, Talent Analytics helps you move from reporting to real-time answers and lays the foundation for deeper insights across your entire workforce in the future.

What’s New

Talent Analytics (Core)

As a Humanforce Talent customer, you get a modern refresh of your existing analytics dashboards, with:

• Clean, interactive dashboards showing key recruitment metrics at a glance
• Faster performance and improved visual clarity
• Visibility into your hiring funnel, recruiter activity, and stage progress

Talent Analytics Pro 

Unlock deeper insights and advanced capability with:

• Build-your-own dashboards – Tailor reporting to your unique workflows
• AI-powered insights – Use natural language search to surface trends and answer questions instantly
• Advanced filtering and drill-downs – Explore metrics by recruiter, stage, team, and more
• Threshold and anomaly alerts – Spot and address potential talent issues early
• Scheduled reports and exports – Share insights effortlessly across the business

Why it matters

Talent Analytics turns your recruitment data into dashboards, exports, and AI-powered insights, giving your team:

• Clarity that drives action: Spot trends, track funnel progress, and make data-led hiring decisions faster
• Smarter hiring: Empower recruiters and leaders to see what’s working and where to improve
• More flexibility: Explore and export the data you need, when you need it
• Stronger outcomes: Improve time-to-hire, candidate quality, and team performance through ongoing insight
• One source of truth: Lay the foundation for unified analytics across HR, WFM and Benefits

Getting Started

• Talent Analytics (Core) is currently being rolled out to all Humanforce Talent customers. If you haven't been contacted about this rollout by 20th October, please submit a Support ticket and our team will be in contact.
• To explore or upgrade to Talent Analytics Pro, contact your Customer Success Manager.
• Visit our Help Centre to learn more about dashboard views, filtering, and what’s included in each tier.

We’re thrilled to unveil Messaging in Humanforce Work app and Cloud Workforce Management (WFM)!

Designed to cut communication chaos, connect teams, and drive productivity, Messaging makes communication effortless, engaging, and drives real action.

Let’s dive into the details.

🔥 What’s New?

We’ve enhanced the ability for managers to better connect with employees.  As an optional upgrade from our existing messages feature, it is purpose-built for today’s workforce.

Experience powerful messaging capabilities such as:

• Direct & Group Messaging: perform 1:1 chats and group chats with distributed workforce teams.
• Rich Multimedia Sharing: Share emojis, GIFs, images, videos, document attachments, and URL links with previews—far beyond simple text messaging.
• Embedded messaging: Start or access chats directly from within the Schedule screen and have critical shift and availability details automatically embedded within the message to ensure clearer context and close shift coverage quickly.
• Advanced Filters & Permissions: Target messages by region, location, department, role, or pay company, filter harmful language and control who can send and receive messages based on detailed access permissions.

With enhanced functionality, Messaging in Work app and WFM is an optional enhancement for our existing employee messaging platform.

Messaging is only available on our new Work app and not available on our legacy workforce management app ‘Humanforce (Legacy) app’.

⭐️ Why it matters

Messaging is designed to enhance workforce communication and collaboration between employers, their teams and targeted workforce groups.

• Ignite Engagement: Reach the right team members at the right time and share vital information.
• Drive action, fast: Communicate directly with your team where you already manage shifts to drive productivity.
• Protect communications: Centralise employee communications in one spot and avoid sensitive information sprawl on various communication channels.
• Share more, search less: With a rich set of information accessible anytime, anywhere for employees, share documents, links and images and more.
• Foster a respectful culture: Safeguard communications with intelligent moderation that filters harmful language and nurtures culture.

🏁 Getting Started 

Ready to level up communications? Log a customer support ticket in Humanforce Help to get started. Once unlocked, activating the new messaging tool is a breeze. Simply follow our step by step guidance here.

For more details on Chat in Humanforce Workforce Management read our overview article.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.62, delivering meaningful updates to rostering, timesheets, payroll, and integrations. This release focuses on improving system reliability, usability, and data accuracy to help managers, payroll teams, and administrators save time and work with greater confidence.

Release Schedule

• Staging environments were updated on Thursday, 2 October 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 15 October 2025

Roster Manager

Management > Rostering > Roster Manager

Future terminations are now visible in People View
Employees with a future termination date are now correctly displayed in People View when you’re viewing dates where the employee is still active. This ensures they can be included in roster planning right up until their termination date, avoiding coverage gaps.

Improved workflow for Request Confirmation
To prevent duplicate notifications to employees, the system now blocks retriggering a shift confirmation request if a shift is already in “Request Confirmation” status. Users must first unconfirm the shift before sending a new request. This eliminates repeated messages from bulk confirmations and improves employee experience.

Roster Alerts performance improved
Large rosters with many employees could occasionally fail to return alerts due to performance issues, particularly with the “Hours Required” alert. This has been optimised for reliability, ensuring alerts continue to work even in very large rosters.

Event Management – Labour Groups

As part of our continued focus on improving the rostering experience for event-based workforces, several enhancements have been made to how Labour Groups work within Roster Manager.

New actions for Labour Groups in Role View

When working in Role View, with Group by Labour Group enabled and viewing a single day, you can now perform key actions such as Edit, Copy, or Delete Labour Groups directly from the kebab menu. In addition, you can use Bulk Edit Shifts and Add Multiple Shifts to quickly apply updates or create shifts in one action. This enhancement makes it faster and more intuitive to manage event rosters at scale, saving time and improving consistency when handling large or complex group schedules.

Create Labour Groups directly in Role View

You can now create new Labour Groups directly within Role View when Group by Labour Group is enabled and viewing a single day. This allows event managers to add and manage groups without leaving the roster screen, improving efficiency and supporting faster event setup workflows.

Remember the Labour Group grouping in Role View

Roster Manager now remembers your Group by Labour Group setting when switching between single-day Role View and other views. This means that when you return to Role View, your grouping preferences are preserved, reducing repetitive setup and ensuring a consistent rostering experience, particularly valuable for event managers working across multiple views.

Timesheets

Management > Timesheets > Timesheets/Daily Authorisation

Optimised saving of timesheet costing data

We’ve enhanced system performance by enabling costing data to be saved in bulk rather than one record at a time. This reduces database load and accelerates authorisation and costing workflows, allowing timesheets to process faster, especially during high-volume payroll periods.

Leave Approvals

Management > Timesheets > Leave Approvals

Grace period for leave editing
Leave approval rules have been updated to respect the “No. of days grace editing for elapsed periods” setting in Access Levels. Managers can now unauthorise or delete past leave requests within the configured grace window, instead of seeing a blanket “no permission” error. This provides flexibility for late adjustments while maintaining governance.

Payroll

Management > Timesheets > Payroll

Standardised PayType export format

The PayType value [PAYTYPEVALUE:HH.MM] export logic in Humanforce Web has been standardised to match BackOffice. Decimal-hour to HH.MM conversions now apply consistent rounding (e.g., 7.6 hours exports as 7.36), ensuring payroll exports are uniform and accurate across both systems. This alignment prevents data inconsistencies and eliminates manual correction of time values.

Employee Management

Management > Employee > Employee Management

Improved handling of role and location assignments

When multiple managers edit an employee’s record, updates are now applied without overwriting existing department or role assignments made by others. This enhancement ensures employee configurations remain accurate and consistent, reducing errors caused by limited location visibility and supporting smoother multi-manager collaboration.

Admin Settings

Prevent duplicate Location Settings records

Admin > Org Structure > Locations

The Location Settings save process has been strengthened to prevent duplicate entries when the save button is clicked multiple times. This change safeguards against data duplication, improving system stability and ensuring administrators always work from a single, accurate configuration record.

Save custom shift type ordering

Admin > Award Config > Shift Types

You can now save the sequence order of shift types in the Shift Type Maintenance screen when sorting by name or export code. The confirmation message has been updated to clarify that saving applies the new sequence across all related areas. This update gives administrators greater control and consistency over how shift types appear throughout the system.

Integration Central

Management > Advanced > Integration Central

MYOB terminated employee imports
Based on customer feedback, employee termination dates from MYOB will now always be imported into WFM, regardless of the employee’s status in MYOB. This ensures employee records are more accurate and up to date for reporting and compliance. Help article

Improved employee emergency contact sync
Emergency contacts in Humanforce HR are now imported into WFM with primary and emergency contact checkboxes ticked, ensuring details are correctly reflected. Employees can also update their primary emergency contact in the Work-App, and this will flow through WFM to HR. This closes data gaps and reduces admin overhead.

Qualification import improvements
Only approved qualifications with statuses Current, Future, or Expiring Soon  will now be imported from HR into WFM. This ensures only valid and actionable qualifications are carried across. Note: deleted qualifications in HR will still need to be manually deleted in WFM until auto-delete support is introduced.

We are excited to announce the launch of Employee Data Sync across Humanforce HR, Workforce Management (WFM), and Payroll, which will help ensure that your workforce remains roster and pay ready throughout the employee lifecycle.

This enhanced capability is designed to simplify and streamline your employee data management journey, bringing together all your core people, operations, and pay processes into a single, connected platform.

With greater system connectivity, managers can focus on people while the synchronisation ensures the right data is always in the right place at the right time. This will save time, reduce operational risk, improve data accuracy, and enhance compliance across your organisation.

🔥 What's New?

Our enhanced capability introduces several capabilities that transform how you manage employee information:

• Employee data sync: Keep vital employee data, such as job role, pay rate, bank, tax and superannuation details centralised and up to date throughout the entire employee lifecycle from onboarding to offboarding, through auto-syncing across HR, WFM and Payroll.

 Near real-time synchronisation: Employee data is updated in near real-time so organisations can view up-to-date information without waiting overnight.

Please note: The primary or default job is shared between HR and WFM. Additional roles are supported in WFM to ensure your business can support complicated rostering and employee cost allocations. For extended/custom capabilities across the HCM suite, contact us today

⭐️ Why it Matters 

Customers in industries such as Retail, Hospitality, Healthcare, and any sector with dynamic, frontline, or flexible workforces can now experience significant benefits.

• Data integrity: HR acts as the single source of truth, ensuring employee details remain updated across WFM for rostering and pay, and offering greater data accuracy and consistency.
• Operational risk reduction: Data is auto-synchronised to minimise errors and ensure compliance, reducing the risk of costly mistakes.
• Compliance confidence: With greater employee data accuracy and consistency, payroll and rostering processing teams can increase operational compliance. For example, information about employee working with children qualifications can be collected, validated, then parsed to WFM ready for more compliant roster processing.
• Faster onboarding to pay: New hires and their contracted rates of pay are processed efficiently, accelerating time-to-productivity and ensuring employees are paid accurately and on time.
• Reduced admin & increased productivity: Less manual data updating means HR and operational teams can focus on higher impact tasks.

Enhanced employee experience: Employees benefit from smoother onboarding processes, accurate payroll, and reliable access to their information.

🏁 Getting Started

To begin experience Employee Data Sync raise a support ticket to activate this feature for your organisation and check out our knowledge base articles on our Help portal:

• Overview article
• Guidance on how to enable the integrations
• Field Mapping Reference

We've been busy improving key workflows and expanding platform flexibility to support the way your teams operate. From better contract visibility to smarter custom field management, this release is all about increasing clarity, control and efficiency across your HR processes.

Let's take a look at what we've released:

Contract Reject Reasons

We’ve added the ability to include a reason when rejecting a contract, making it easier to communicate what needs to be reviewed or why the contract won’t proceed. This helps streamline contract workflows and reduce unnecessary back-and-forth.

Job Custom Field Categories

You can now group your Job Custom Fields into categories, making the Jobs tab cleaner and easier to navigate, especially for teams managing a large volume of custom data. Categories behave just like those for Person and Remuneration fields, and can be created and edited in Settings > Custom Fields > Job.

New Qualifications UI Updates

Based on your feedback, we’ve made further enhancements to the Qualifications interface:

• Drag-and-drop document uploads have been reinstated
• Fewer clicks needed to submit qualifications
  We're continuing to improve based on your input — keep sharing your feedback via Help & Support > Product Feedback.

Visibility of Superannuation Processing

For Australian customers using SuperAPI, you’ll now see a status indicator if super details are still processing. Plus, you’ll get earlier access to payroll-critical bank and tax info, even while super is being finalised, helping to reduce delays during onboarding.

New Email Log Status for Template Errors

A new Template Error status has been added to the Email Log to help identify issues with Event Notification configurations. This makes it easier to pinpoint and resolve template problems quickly, keeping your communications running smoothly.

Expanded Address Fields in Public API

We’ve added new address fields to better support international formats, including those used in New Zealand. These updates give API consumers more accurate and flexible address handling across the platform.

New fields include:

• Locality
• Sublocality
• Neighborhood
• Admin Level 1
• Admin Level 2

Coming Soon (Early Access): Qualification Approval Notifications
To reduce the risk of missed qualification approvals, we’re introducing a new Qualification Approval Required event type to the Event Notifications feature. Admin users with the appropriate permissions will be able to configure alerts when a qualification moves into an Awaiting Approval state, making it easier to stay on top of compliance requirements in regulated industries.

To request early access, please ask your System Admin to submit a support ticket.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.61. This release delivers faster shift bidding, real-time payroll totals, improved reporting, and expanded payroll access (including IPayroll/Cloud payroll, now available beyond Back Office). With these updates, Cloud WFM employees and managers gain quicker, more accurate workforce and payroll tools across the platform.

Release Schedule

• Staging environments were updated on Thursday, 18th September 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 1st October 2025.

Bid Manager

Management > Shift > Bid Manager

Reviewing shift bids with default area

The default area of an employee is now included in the employee details when reviewing the bids against a shift. This makes it easier for a manager to match shifts in a given area with an employee who works in that same area, better inform managers of the default area of their employees and ultimately ensure better fit employees are filling available shifts.

Faster shift bid reviewing and searching

We have optimised the bid search process to improve the loading times of shift bidding screens, allowing managers to view and review shift bids faster when searching for shift bids.

Employee Shift Bidding 

Employee > Shift Bidding

Faster shift bidding and reviewing

Employees on Humanforce Cloud WFM will experience faster loading of shift bid information, making it easier to review and bid on shifts in the Shift Bidding screen.

Payroll

Management > Timesheets > Payroll

Auto-updated summary totals in Payroll Daily Breakdown screen  

We have now improved the updating of summary totals after customers perform manual interpretation of a timesheet entry in the daily breakdown of the Payroll screen. This screen will now  instantly refresh with auto-updated totals. This change now ensures accurate payroll data without needing a page refresh, ensuring greater payroll processing accuracy and reliability.

IPayroll / Cloud Payroll availability in Cloud WFM

Payroll teams can now access iPayroll/Cloud Payroll package in Humanforce WFM to export payroll data. Previously only available in Humanforce Back Office version of our Workforce Management (WFM) system, availability in Cloud WFM now streamlines payroll processing by ensuring all payroll processing is managed directly within Humanforce Cloud WFM whilst also improving payroll stability.

Reports

Reports > Timesheets 

Accurate Work History Reporting

We have now excluded deleted breaks in the Work History Report calculations. This ensures only valid and active break records are now being displayed.

Workforce Analytics

Management > Advanced > Workforce analytics

Faster timesheet reporting

We have improved the performance of Workforce Analytics timesheet reporting, so that managers will experience faster load times and a smoother overall reporting experience.

Integration Central

HR > WFM

HR to WFM integration qualification improvements

With this improvement, only qualifications with statuses APPROVED, CURRENT, FUTURE or EXPIRING SOON will be imported to Humanforce Cloud WFM. Any qualifications deleted in Humanforce HR will still need to be manually deleted in WFM until auto-deletes are supported.

Significant legislative changes will impact Aged Care providers in the coming months, including further pay increases for workers and the introduction of new rights-based Aged Care Act. As these comprehensive reforms for the Aged Care sector take place, Humanforce is here to help you navigate these updates, streamline compliance, and ensure your workforce is paid correctly and on time.

🔥 What’s New?

1. Additional pay increases for employees under Nurses, Aged Care, and SCHADS (Social, Community, Home Care and Disability Services) Industry Awards

From 1st of October 2025 an additional round of pay increases for aged care workers and in-home carers will take effect under the Aged Care Award, Nurses Award and SCHADS Award.

2. New rights-based Aged Care Act

From 1st November 2025 implementation of the new Aged Care Act will focus on:

• Resident rights, dignity, and choice.
• Higher quality and transparency, including increased minimum care hours, staff training, and clearer reporting.
• Stricter regulatory oversight and more frequent inspections.
• Launch of the Support at Home Program with new funding and reporting standards.
• Enhanced safeguarding to protect residents.

⭐️ Why These Changes Matter

The additional round of pay increases for aged care workers will ensure better and fairer wages for aged care workers, helping increase worker engagement, retain top talent professionals within the industry and ultimately enhance quality of resident care.

The new Aged Care Act reforms bring sweeping changes to compliance, quality standards, and workforce remuneration. Timely updates to pay rates and operational policies are essential to avoid compliance risks, protect resident rights, and support financial sustainability. Aged Care providers must act promptly to align workforce practices to these new legal obligations and maintain trust with residents, families, and regulators.

🏁 Getting Started 

Ensure your employee pay rates remain compliant with the new updated minimum wage requirements:

• Maintain payrates In Humanforce WFM.

To prepare for the new Aged Care Act, Australian Aged Care providers are:

• Reviewing and updating policies to align with the new Aged Care Act
• Delivering staff training on new standards and reporting obligations
• Utilising Workforce Management dashboards such as Humanforce’s AN-ACC dashboard to prepare for transparency requirements
• Communicating the changes to staff and stakeholders early.

⚖️ Compliance Confidence

Humanforce’s Award Interpretation Engine and Workforce Management solution can help organisations automate complex wage calculations, provide proactive compliance alerts, and streamline record-keeping. The Humanforce HCM suite combines Payroll, HR, Talent, and compliance tooling, which could help organisations stay ahead of new legislation, minimise compliance risks, and future-proof aged care operations.

Disclaimer: This article contains general information only and is not intended to constitute legal, financial, industrial relations or other professional advice. While care has been taken to ensure accuracy at the time of publication, the information may not reflect the most current legal or regulatory developments. Employers should not rely on this content when making decisions and should seek independent professional advice regarding their obligations under applicable laws and awards. Humanforce accepts no liability for any loss arising from reliance on the information contained in this article.

We’re excited to announce a new AI-powered integration with Outhire, now available in Humanforce Talent.

Outhire simplifies your hiring process by combining AI-powered resume analysis with automated phone and video screening, all within your existing recruitment workflow. In just a few clicks, you can access intelligent job fit assessments, initiate AI interviews, and receive branded screening reports that help you identify top candidates faster without the heavy lifting.

What’s New

With the Outhire integration enabled, you can:

• Access AI-driven Job Fit Analysis reports: When candidates apply for roles, their resumes and job descriptions are analysed by Outhire’s AI engine, and a Job Fit report is automatically added to their profile so you can instantly see how well they align to the role
• Automate phone or video interviews with AI: Assess candidates faster and more consistently, without needing to manually schedule first-round interviews
• Receive detailed, branded interview reports: Get consistent insights to support faster, more informed hiring decisions

 Why it matters

Outhire helps your team:

• Save time on manual screening by using AI to assess fit and conduct first-round interviews
• Improve hiring decisions with structured, unbiased candidate insights
• Streamline your recruitment workflow while keeping everything centralised in Humanforce Talent

Whether you're hiring at scale or want to free up more time for strategic recruitment, this integration offers a smarter, more efficient way to assess candidates early in the process.

Getting Started

To enable the Outhire integration, reach out to your Humanforce Customer Success Manager or submit a support request.

We’re excited to announce the release of Humanforce Workforce Management (Cloud) version 6.0.60, which delivers a range of improvements that increase rostering efficiency, make compliance smoother, and provide the flexibility, reliability and performance your team needs for operational excellence.

Release Schedule

• Staging environments were updated on Thursday, 4th September 2025
• All Humanforce WFM (Cloud) accounts and UAT environments will be automatically updated overnight on Wednesday, 17th September 2025

Roster Manager and Template Manager

Management > Rostering > Roster Manager
Management > Rostering > Template Manager

Consistent 24-Hour time format across rostering tools

To ensure a consistent experience across Humanforce WFM, all shift times, break times, and other time entries now display in 24-hour format within both Roster and Template Manager. This aligns them with Timesheets, Leave/Availability pages, and legacy tools like Department Rostering, making it easier for managers to read, plan, and communicate rosters without confusion.

Wider Filter Display for Easier Navigation

We’ve improved the page layout when displaying all available roster filters. Filters will now extend across the full screen width before wrapping, reducing unused space and helping users scan and interact with filters more efficiently, especially useful when managing complex rosters with many filter options.

Roster Manager

Management > Rostering > Roster Manager

Reassign Locked Shifts Without Unlocking First

Managers with the appropriate permissions can now reassign or offer locked shifts without the extra step of unlocking them. This streamlines the shift management process by reducing clicks and speeding up handovers or reassignments, particularly useful during last-minute changes.

Clearer Error Messages When Notifications Fail

When SMS or push notifications for shift offers fail, admins will now see more detailed error messages explaining what went wrong. This provides better visibility for troubleshooting and ensures a quicker path to resolution when issues arise with offer delivery.

Faster Search by Employee Name or Code

We’ve optimised the “Employee code or name” filter in Shift, People, and Role views for faster performance. Searches now return matching employees more quickly, making it easier to find team members and take action in high-volume rosters.

Template Manager

Management > Rostering > Template Manager

Faster Shift Editing with Background Validation

Editing shifts in Template Manager is now quicker, thanks to a behind-the-scenes enhancement. Validation and warnings are now processed in the background, allowing the shift editor window to open faster so managers can get in and make changes with less delay.

Bid Manager

Management > Shift > Bid Manager

Accurate Bid Counts for Overnight Shifts

We resolved an issue where some employee bids for overnight shifts weren’t reflected in the Bid Count summary row, even though they appeared in the expanded bid list. Now, all valid bids are consistently counted and displayed, giving managers an accurate view of shift demand when making decisions.

We’re excited to introduce the latest some significant updates to the Humanforce Work App, designed to make managing work simpler, clearer, and more connected for both managers and employees.

These new releases deliver enhanced employee communications, timesheet management, earnings visibility, and schedule clarity - alongside fixes and performance improvements across both iOS and Android.

Let's dive into the highlights...

Version 1.22

Release date: commencing early September 2025

Calendar Sync 

Profile > Calendar settings

We've introduced Calendar Sync that allows users to synchronise their shifts with a calendar on their device, for better work-life coordination. Designed to deliver seamless employee calendar management, generate faster shift coverage and greater employee engagement today, employees can now enjoy automatic calendar sync updates, calendar link sharing, and flexibly syncing across preferred calendars.

To get started follow the instructions in this Help article.

Manager Timesheet Management 

Manager > Timesheets

Managers now have more control directly within the Work App, including the ability to end active timesheets. This improves oversight and reduces errors from incomplete timesheets.

Earnings Screen

Earnings

The "Total hours" label on the Earnings screen has been updated to reflect "Payable Hours", which does not include unpaid breaks. Timesheet cards also now show net hours.

General Fixes

iOS Minimum Version: The minimum supported iOS version has been updated to iOS 15. By updating to a newer iOS version, we're able to use the latest Apple technologies to make the app's interface load more quickly and use less storage space on your device.

Schedule screen: The schedule screen will now load 31 days instead of just one week when the user expands to month view, providing a more comprehensive view of their schedule.

For the complete details on the Work app - v1.22 release access this Help article.

Version 1.21

Release date: Week commencing 21 July 2025

Messaging

Messages > Chat

Messaging is now available in the Work App as a beta release. Designed to cut communication chaos, connect teams, and drive productivity, Messaging makes communication effortless, engaging, and drives real action through enhanced communications. Employees can now perform direct and group messaging, rich multi-media sharing, embedded messaging in the Schedule screen, and advanced permissions and filtering.

To enable and set up this feature, please log a support ticket and follow the instructions in this Help article.  

Enhanced Earnings details

Earnings

We’ve redesigned and expanded the Earnings screen to give employees more clarity and insight into their work history and pay.  Users can now access their full timesheet history from the Earnings screen, view updated Earnings and Payslip screens with improved readability, and see pre-tax earnings on authorised timesheets where permissions allow. Employees now gain better control and understanding of hours worked and pay received.

Notification Updates 

Messages > Notifications

Employees can stay on top of what matters most with the following new notification updates:

• Customisable Unread Messages: Users now have the option to enable "show unread messages by default" for better visibility of new communications.
• Individual Notification Deletion: You can now delete individual notification messages, giving you more control over your inbox.

General Fixes

• Resolved issues where attachments were not displayed against leave requests in Manager Approvals.
• Fixed cases where the Clocking screen did not refresh after an auto clock-out overnight when the app remained open in the background. This should resolve ‘invalid access’ error on clocking.
• Addressed an issue where users could authorise their own timesheets regardless of their assigned permissions.
• Added the ability for an employee to view manager comments on approved leave requests in the employee view.
• Resolved an issue with stale data in QR code for logging into kiosks for some users.

Android: 

• Users will no longer encounter app crashes occurring in the PIN screen when resuming the app from the background after a long period.
• We have also fixed duplicate entries displayed in Employee Search results for Managers.
• We have also addressed the issue of the Manager Attendance screen only showing a maximum of 20 employees. It now correctly loads all employees.
• We have fixed an issue with handling multiple default leave hour periods when "Allow Advanced Leave Requests" is disabled. Users who are rostered to multiple shifts in a day will now correctly see these shifts displayed in a leave request where leave hours are sourced from the roster.

iOS:

• Users will no longer encounter an error message when opening payslips, and we have resolved an issue where attachments containing images were not working correctly on iOS 18.
• We have also fixed an issue where managers previously couldn't view timesheet comments unless the "allow editing of comments" permission was enabled.

For the complete details on the Work app - v1.21 release access this Help article.